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Apple Computing Products:
macOS - Operating System
OSx freezing up
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<blockquote data-quote="chscag" data-source="post: 1556534" data-attributes="member: 46727"><p>As a PC tech you're probably used to receiving Windows boxes that are infected with viruses and malware. However, Macs do not get viruses as there are none in the wild that can infect a Mac. There are some forms of Malware but generally if she's up to date with her software from Apple, you can rule that out as causing the slow down.</p><p></p><p>Your suspicion that the hard drive may be failing is probably on target especially since it took you that many tries to get it into safe mode. You didn't mention which Mac she has, model and year, and also what version of OS X it's running. Without that info it's difficult to help you trouble shoot the machine.</p><p></p><p>Generally, what you need to do is run Disk Utility (similar to running chkdsk /f from a command prompt), however, it can not be run while the hard drive is mounted. Which means you need to run it from either the recovery partition (if there is one) or her original install disk she received with the machine from Apple.</p><p></p><p>Let us know.</p></blockquote><p></p>
[QUOTE="chscag, post: 1556534, member: 46727"] As a PC tech you're probably used to receiving Windows boxes that are infected with viruses and malware. However, Macs do not get viruses as there are none in the wild that can infect a Mac. There are some forms of Malware but generally if she's up to date with her software from Apple, you can rule that out as causing the slow down. Your suspicion that the hard drive may be failing is probably on target especially since it took you that many tries to get it into safe mode. You didn't mention which Mac she has, model and year, and also what version of OS X it's running. Without that info it's difficult to help you trouble shoot the machine. Generally, what you need to do is run Disk Utility (similar to running chkdsk /f from a command prompt), however, it can not be run while the hard drive is mounted. Which means you need to run it from either the recovery partition (if there is one) or her original install disk she received with the machine from Apple. Let us know. [/QUOTE]
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Apple Computing Products:
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OSx freezing up
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