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Apple Computing Products:
macOS - Operating System
OS Sierra 10.12 crashing
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<blockquote data-quote="franklucky" data-source="post: 1774356" data-attributes="member: 363515"><p>Hi to all, Ashwin and Ian,</p><p>I updated the nikon software after emailing nikon.</p><p>I did not know how to copy the crash report, copy and paste were not available.</p><p>Computer did not seems to crash anymore.</p><p>But responds like a snake, had to restart computer to open safari I timed it it took 40 sec. Some apps don't seem to close after using different ones.( Cannot remember if that was always so, that they stayed on the bottom bar with a black dot below until I shut down the mac.)</p><p>I enclose etrecheck report, which I could copy:</p><p></p><p>EtreCheck version: 3.4.6 (460)</p><p>Report generated 2017-10-15 22:53:10</p><p>Download EtreCheck from <a href="https://etrecheck.com" target="_blank">https://etrecheck.com</a></p><p>Runtime: 4:16</p><p>Performance: Good</p><p></p><p>Click the [Lookup] links for more information from Apple Support Communities.</p><p>Click the [Details] links for more information about that line.</p><p></p><p>Problem: Computer is too slow</p><p>Description:</p><p>Needs 40 sec to respond</p><p></p><p>Hardware Information: ⓘ</p><p> MacBook Pro (13-inch, Mid 2012) </p><p> [Technical Specifications] - [User Guide] - [Warranty & Service]</p><p> MacBook Pro - model: MacBookPro9,2</p><p> 1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core</p><p> 4 GB RAM Upgradeable - [Instructions]</p><p> BANK 0/DIMM0</p><p> 2 GB DDR3 1600 MHz ok</p><p> BANK 1/DIMM0</p><p> 2 GB DDR3 1600 MHz ok</p><p> Handoff/Airdrop2: supported</p><p> Wireless: en1: 802.11 a/b/g/n</p><p> Battery: Health = Normal - Cycle count = 194</p><p></p><p>Video Information: ⓘ</p><p> Intel HD Graphics 4000 - VRAM: 1536 MB</p><p> Color LCD 1280 x 800</p><p></p><p>Disk Information: ⓘ</p><p> APPLE HDD HTS545050A7E362 disk0: (500.11 GB) (Rotational)</p><p> [Show SMART report]</p><p> EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB </p><p> (disk0s2) <not mounted> [CoreStorage Container]: 499.25 GB</p><p> Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB </p><p></p><p> HL-DT-ST DVDRW GS41N ()</p><p></p><p>USB Information: ⓘ</p><p> USB20Bus </p><p> hub_device </p><p> Apple Inc. FaceTime HD Camera (Built-in) </p><p> USB20Bus </p><p> hub_device </p><p> hub_device </p><p> Apple Inc. Apple Internal Keyboard / Trackpad </p><p> Apple Computer, Inc. IR Receiver </p><p> Apple Inc. BRCM20702 Hub </p><p> Apple Inc. Bluetooth USB Host Controller </p><p> USB30Bus </p><p></p><p>Thunderbolt Information: ⓘ</p><p> Apple Inc. thunderbolt_bus</p><p></p><p>Virtual disks: ⓘ</p><p> Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 498.89 GB (411.74 GB free)</p><p> Physical disk: disk0s2 499.25 GB Online</p><p></p><p>System Software: ⓘ</p><p> macOS Sierra 10.12.6 (16G29) - Time since boot: less than an hour</p><p></p><p>Gatekeeper: ⓘ</p><p> Mac App Store and identified developers</p><p></p><p>Kernel Extensions: ⓘ</p><p> /Library/Extensions</p><p> [loaded] com.malwarebytes.mbam.rtprotection (3.0 - SDK 10.12) [Lookup]</p><p></p><p>System Launch Agents: ⓘ</p><p> [not loaded] 6 Apple tasks</p><p> [loaded] 184 Apple tasks</p><p> [running] 77 Apple tasks</p><p> [killed] 18 Apple tasks</p><p> 18 processes killed due to insufficient RAM</p><p></p><p>System Launch Daemons: ⓘ</p><p> [not loaded] 40 Apple tasks</p><p> [loaded] 181 Apple tasks</p><p> [running] 82 Apple tasks</p><p> [killed] 15 Apple tasks</p><p> 15 processes killed due to insufficient RAM</p><p></p><p>Launch Agents: ⓘ</p><p> [running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (EPSON - installed 2017-09-23) [Lookup]</p><p> [running] com.epson.ecrp.launcher.plist (Seiko Epson Corporation - installed 2017-09-23) [Lookup]</p><p> [loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-09-29) [Lookup]</p><p> [running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2017-09-23) [Lookup]</p><p> [running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2017-09-23) [Lookup]</p><p> [running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2017-10-12) [Lookup]</p><p></p><p>Launch Daemons: ⓘ</p><p> [loaded] AviraPhantomVPNHelper.plist (? 3333617a 3e035e1f - installed 2017-09-06) [Lookup]</p><p> [not loaded] com.apple.installer.cleanupinstaller.plist (? ? ? - installed 2017-09-03)</p><p> [loaded] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2017-10-06) [Lookup]</p><p> [running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2017-10-12) [Lookup]</p><p> [running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2017-10-12) [Lookup]</p><p> [running] openvpn.plist (Avira Operations GmbH & Co. KG - installed 2017-09-06) [Lookup]</p><p></p><p>User Login Items: ⓘ</p><p> iTunesHelper Application (Apple, Inc. - installed 2017-09-15)</p><p> (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)</p><p> Launch Nikon Message Center 2 Application </p><p> (/Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app/Contents/SharedSupport/Launch Nikon Message Center 2.app)</p><p></p><p>Internet Plug-ins: ⓘ</p><p> QuickTime Plugin: 7.7.3 (installed 2017-07-15)</p><p></p><p>Safari Extensions: ⓘ</p><p> [enabled] DuckDuckGo - DuckDuckGo - <a href="http://duckduckgo.com" target="_blank">http://duckduckgo.com</a> (installed 2017-03-11)</p><p></p><p>3rd Party Preference Panes: ⓘ</p><p> None</p><p></p><p>Time Machine: ⓘ</p><p> Skip System Files: NO</p><p> Mobile backups: OFF</p><p> Auto backup: YES</p><p> Volumes being backed up:</p><p> Macintosh HD: Disk size: 498.89 GB Disk used: 87.15 GB</p><p> Destinations:</p><p> HDTOSHIBA [Local] </p><p> Total size: 119.69 GB </p><p> Total number of backups: 6 </p><p> Oldest backup: 12/07/2017, 23:48 </p><p> Last backup: 13/10/2017, 19:20 </p><p> Size of backup disk: Too small</p><p> Backup size 119.69 GB < (Disk used 87.15 GB X 3)</p><p></p><p>Top Processes by CPU: ⓘ</p><p> 5% WindowServer</p><p> 3% kernel_task</p><p> 1% RTProtectionDaemon</p><p> 0% fontd</p><p> 0% SystemUIServer</p><p></p><p>Top Processes by Memory: ⓘ</p><p> 548 MB kernel_task</p><p> 153 MB Pages</p><p> 126 MB Safari</p><p> 101 MB Finder</p><p> 73 MB AppleSpell</p><p></p><p>Top Processes by Network Use: ⓘ</p><p> Input Output Process name</p><p> 45 KB 29 KB mDNSResponder</p><p> 13 KB 5 KB netbiosd</p><p> 9 KB 8 KB apsd</p><p> 0 B 128 B SystemUIServer</p><p></p><p>Top Processes by Energy Use: ⓘ</p><p> 7.72 WindowServer</p><p> 0.62 opendirectoryd</p><p> 0.50 EEventManager</p><p> 0.42 RTProtectionDaemon</p><p></p><p>Virtual Memory Information: ⓘ</p><p> 845 MB Available RAM</p><p> 82 MB Free RAM</p><p> 3.17 GB Used RAM</p><p> 762 MB Cached files</p><p> 52 MB Swap Used</p><p></p><p>Software installs (last 30 days): ⓘ</p><p> EPSON Printer Driver: (installed 2017-09-23)</p><p> EPSON Scan: (installed 2017-09-23)</p><p> EPSON Software Updater: (installed 2017-09-23)</p><p> EPSON Software Updater: (installed 2017-09-23)</p><p> EPSON Software Updater: (installed 2017-09-23)</p><p> Epson Easy Photo Print: (installed 2017-09-23)</p><p> Easy Photo Scan: (installed 2017-09-23)</p><p> Epson Connect Printer Setup: (installed 2017-09-23)</p><p> Epson Low Ink Reminder: (installed 2017-09-23)</p><p> EPSON Printer Driver: (installed 2017-09-23)</p><p> Epson Scanner Monitor: (installed 2017-09-23)</p><p> Epson Event Manager: (installed 2017-09-23)</p><p> Epson Print CD: (installed 2017-09-23)</p><p> EPSON Manuals: (installed 2017-09-23)</p><p> Epson Customer Research Participation: (installed 2017-09-23)</p><p> EPSON Software Updater: (installed 2017-09-29)</p><p> Malwarebytes for Mac: (installed 2017-10-12)</p><p> ViewNX-i: (installed 2017-10-12)</p><p></p><p> Install information may not be complete.</p><p></p><p>Diagnostics Events (last 3 days for minor events): ⓘ</p><p> 2017-10-15 22:30:01 quicklookd.app Crash [Open]</p><p> Cause: quicklookd seems struck trying to quit, crashing</p><p> abort() called</p><p> 2017-10-15 22:16:45 com.apple.WebKit.Networking High CPU use [Open] [Details]</p><p> 2017-10-13 17:06:33 Preview.app Crash [Open]</p><p> Cause: objc_msgSend() selector name: count</p><p></p><p>Thanks for any help which is appreciated.</p><p>franklucky</p></blockquote><p></p>
[QUOTE="franklucky, post: 1774356, member: 363515"] Hi to all, Ashwin and Ian, I updated the nikon software after emailing nikon. I did not know how to copy the crash report, copy and paste were not available. Computer did not seems to crash anymore. But responds like a snake, had to restart computer to open safari I timed it it took 40 sec. Some apps don't seem to close after using different ones.( Cannot remember if that was always so, that they stayed on the bottom bar with a black dot below until I shut down the mac.) I enclose etrecheck report, which I could copy: EtreCheck version: 3.4.6 (460) Report generated 2017-10-15 22:53:10 Download EtreCheck from [url]https://etrecheck.com[/url] Runtime: 4:16 Performance: Good Click the [Lookup] links for more information from Apple Support Communities. Click the [Details] links for more information about that line. Problem: Computer is too slow Description: Needs 40 sec to respond Hardware Information: ⓘ MacBook Pro (13-inch, Mid 2012) [Technical Specifications] - [User Guide] - [Warranty & Service] MacBook Pro - model: MacBookPro9,2 1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core 4 GB RAM Upgradeable - [Instructions] BANK 0/DIMM0 2 GB DDR3 1600 MHz ok BANK 1/DIMM0 2 GB DDR3 1600 MHz ok Handoff/Airdrop2: supported Wireless: en1: 802.11 a/b/g/n Battery: Health = Normal - Cycle count = 194 Video Information: ⓘ Intel HD Graphics 4000 - VRAM: 1536 MB Color LCD 1280 x 800 Disk Information: ⓘ APPLE HDD HTS545050A7E362 disk0: (500.11 GB) (Rotational) [Show SMART report] EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB (disk0s2) <not mounted> [CoreStorage Container]: 499.25 GB Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB HL-DT-ST DVDRW GS41N () USB Information: ⓘ USB20Bus hub_device Apple Inc. FaceTime HD Camera (Built-in) USB20Bus hub_device hub_device Apple Inc. Apple Internal Keyboard / Trackpad Apple Computer, Inc. IR Receiver Apple Inc. BRCM20702 Hub Apple Inc. Bluetooth USB Host Controller USB30Bus Thunderbolt Information: ⓘ Apple Inc. thunderbolt_bus Virtual disks: ⓘ Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 498.89 GB (411.74 GB free) Physical disk: disk0s2 499.25 GB Online System Software: ⓘ macOS Sierra 10.12.6 (16G29) - Time since boot: less than an hour Gatekeeper: ⓘ Mac App Store and identified developers Kernel Extensions: ⓘ /Library/Extensions [loaded] com.malwarebytes.mbam.rtprotection (3.0 - SDK 10.12) [Lookup] System Launch Agents: ⓘ [not loaded] 6 Apple tasks [loaded] 184 Apple tasks [running] 77 Apple tasks [killed] 18 Apple tasks 18 processes killed due to insufficient RAM System Launch Daemons: ⓘ [not loaded] 40 Apple tasks [loaded] 181 Apple tasks [running] 82 Apple tasks [killed] 15 Apple tasks 15 processes killed due to insufficient RAM Launch Agents: ⓘ [running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (EPSON - installed 2017-09-23) [Lookup] [running] com.epson.ecrp.launcher.plist (Seiko Epson Corporation - installed 2017-09-23) [Lookup] [loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-09-29) [Lookup] [running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2017-09-23) [Lookup] [running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2017-09-23) [Lookup] [running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2017-10-12) [Lookup] Launch Daemons: ⓘ [loaded] AviraPhantomVPNHelper.plist (? 3333617a 3e035e1f - installed 2017-09-06) [Lookup] [not loaded] com.apple.installer.cleanupinstaller.plist (? ? ? - installed 2017-09-03) [loaded] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2017-10-06) [Lookup] [running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2017-10-12) [Lookup] [running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2017-10-12) [Lookup] [running] openvpn.plist (Avira Operations GmbH & Co. KG - installed 2017-09-06) [Lookup] User Login Items: ⓘ iTunesHelper Application (Apple, Inc. - installed 2017-09-15) (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app) Launch Nikon Message Center 2 Application (/Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app/Contents/SharedSupport/Launch Nikon Message Center 2.app) Internet Plug-ins: ⓘ QuickTime Plugin: 7.7.3 (installed 2017-07-15) Safari Extensions: ⓘ [enabled] DuckDuckGo - DuckDuckGo - [url]http://duckduckgo.com[/url] (installed 2017-03-11) 3rd Party Preference Panes: ⓘ None Time Machine: ⓘ Skip System Files: NO Mobile backups: OFF Auto backup: YES Volumes being backed up: Macintosh HD: Disk size: 498.89 GB Disk used: 87.15 GB Destinations: HDTOSHIBA [Local] Total size: 119.69 GB Total number of backups: 6 Oldest backup: 12/07/2017, 23:48 Last backup: 13/10/2017, 19:20 Size of backup disk: Too small Backup size 119.69 GB < (Disk used 87.15 GB X 3) Top Processes by CPU: ⓘ 5% WindowServer 3% kernel_task 1% RTProtectionDaemon 0% fontd 0% SystemUIServer Top Processes by Memory: ⓘ 548 MB kernel_task 153 MB Pages 126 MB Safari 101 MB Finder 73 MB AppleSpell Top Processes by Network Use: ⓘ Input Output Process name 45 KB 29 KB mDNSResponder 13 KB 5 KB netbiosd 9 KB 8 KB apsd 0 B 128 B SystemUIServer Top Processes by Energy Use: ⓘ 7.72 WindowServer 0.62 opendirectoryd 0.50 EEventManager 0.42 RTProtectionDaemon Virtual Memory Information: ⓘ 845 MB Available RAM 82 MB Free RAM 3.17 GB Used RAM 762 MB Cached files 52 MB Swap Used Software installs (last 30 days): ⓘ EPSON Printer Driver: (installed 2017-09-23) EPSON Scan: (installed 2017-09-23) EPSON Software Updater: (installed 2017-09-23) EPSON Software Updater: (installed 2017-09-23) EPSON Software Updater: (installed 2017-09-23) Epson Easy Photo Print: (installed 2017-09-23) Easy Photo Scan: (installed 2017-09-23) Epson Connect Printer Setup: (installed 2017-09-23) Epson Low Ink Reminder: (installed 2017-09-23) EPSON Printer Driver: (installed 2017-09-23) Epson Scanner Monitor: (installed 2017-09-23) Epson Event Manager: (installed 2017-09-23) Epson Print CD: (installed 2017-09-23) EPSON Manuals: (installed 2017-09-23) Epson Customer Research Participation: (installed 2017-09-23) EPSON Software Updater: (installed 2017-09-29) Malwarebytes for Mac: (installed 2017-10-12) ViewNX-i: (installed 2017-10-12) Install information may not be complete. Diagnostics Events (last 3 days for minor events): ⓘ 2017-10-15 22:30:01 quicklookd.app Crash [Open] Cause: quicklookd seems struck trying to quit, crashing abort() called 2017-10-15 22:16:45 com.apple.WebKit.Networking High CPU use [Open] [Details] 2017-10-13 17:06:33 Preview.app Crash [Open] Cause: objc_msgSend() selector name: count Thanks for any help which is appreciated. franklucky [/QUOTE]
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Apple Computing Products:
macOS - Operating System
OS Sierra 10.12 crashing
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