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Message: <blockquote data-quote="chscag" data-source="post: 1646067" data-attributes="member: 46727">Well, that certainly would generate headaches for me too. There must be something else going on in order for that to be happening.  I've never had any Office app act that way when using it on my Mac and also Office for Windows (which I also own).I know you asked Microsoft and Apple for help and instead got the typical run around, but you might want to present your problem to the <a href="http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macword/how-do-i-retrieve-an-unsaved-word-file-on-a-mac/936ebc5e-359c-41b7-881b-d128ffe0c6cc" target="_blank">MS Mac Office forum</a> which is run by volunteers (peer to peer).  My experience with them has been excellent. Maybe someone there can come up with a solution.</blockquote>