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Switcher Hangout (Windows to Mac)
Not entirely satisfied with my new, Refurbished Black Macbook
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<blockquote data-quote="StevenH" data-source="post: 329837" data-attributes="member: 24865"><p>First of all, thank you for all of your replies. I've been too busy to post recently but I finally got the whole thing sorted 2 days ago.</p><p></p><p>RNDDave was right; since my product was already damaged on arrival it is my right to claim a full refund. I called up Apple 2 days ago and the guy said that since my unit is a refurbished one, I have two choices: either get my problem (the f10 key) repaired; or have a full refund. Note that if my unit was brand new I would also have been entitled to a replacement.</p><p></p><p><strong>But I opted to just go for a full refund. Less than 24 hours later, the unit was picked up and I should receive a full refund within 5-7 working days.</strong></p><p></p><p>So now I'm back to where I was - looking to purchase a Macbook. In hindsight, the fact that I was sold a damaged unit has actually been a blessing. I didn't bother to have a look at a black macbook in person before I made my purchase; I just assumed it would pretty much be exactly the same as the white one I used. </p><p></p><p>So the faulty macbook has actually given me a lifeline cos I can now rectify my mistake - <strong>I'm going to purchase a white one instead.</strong> I'll be making a separate thread about my second purchase which I will probably be doing tonight or tomorrow morning. Thanks again for your help.</p><p></p><p></p><p>p.s.</p><p></p><p></p><p></p><p></p><p>The <a href="http://store.apple.com/Catalog/uk/Images/salespolicies_consumer.html#Anchor-Terms-35882" target="_blank">terms and conditions on refurbished returns</a> are pretty much this:</p><p></p><ul> <li data-xf-list-type="ul">If you recieved a faulty unit (such as mine) then you are entitled to a full refund if you claim within 14 days of delivery</li> <li data-xf-list-type="ul">If your product is fine but you are simply unhappy with your purchase or you changed your mind, then you will need to pay a transportation fee: £30 if your original purchase was under £300, £60 if it was more than £300. </li> </ul><p></p><p>c.f. 7.2 section D for more details.</p></blockquote><p></p>
[QUOTE="StevenH, post: 329837, member: 24865"] First of all, thank you for all of your replies. I've been too busy to post recently but I finally got the whole thing sorted 2 days ago. RNDDave was right; since my product was already damaged on arrival it is my right to claim a full refund. I called up Apple 2 days ago and the guy said that since my unit is a refurbished one, I have two choices: either get my problem (the f10 key) repaired; or have a full refund. Note that if my unit was brand new I would also have been entitled to a replacement. [B]But I opted to just go for a full refund. Less than 24 hours later, the unit was picked up and I should receive a full refund within 5-7 working days.[/B] So now I'm back to where I was - looking to purchase a Macbook. In hindsight, the fact that I was sold a damaged unit has actually been a blessing. I didn't bother to have a look at a black macbook in person before I made my purchase; I just assumed it would pretty much be exactly the same as the white one I used. So the faulty macbook has actually given me a lifeline cos I can now rectify my mistake - [B]I'm going to purchase a white one instead.[/B] I'll be making a separate thread about my second purchase which I will probably be doing tonight or tomorrow morning. Thanks again for your help. p.s. The [URL="http://store.apple.com/Catalog/uk/Images/salespolicies_consumer.html#Anchor-Terms-35882"]terms and conditions on refurbished returns[/URL] are pretty much this: [LIST] [*]If you recieved a faulty unit (such as mine) then you are entitled to a full refund if you claim within 14 days of delivery [*]If your product is fine but you are simply unhappy with your purchase or you changed your mind, then you will need to pay a transportation fee: £30 if your original purchase was under £300, £60 if it was more than £300. [/LIST] c.f. 7.2 section D for more details. [/QUOTE]
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Switcher Hangout (Windows to Mac)
Not entirely satisfied with my new, Refurbished Black Macbook
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