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Switcher Hangout (Windows to Mac)
Not entirely satisfied with my new, Refurbished Black Macbook
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<blockquote data-quote="RNDdave" data-source="post: 328246" data-attributes="member: 20405"><p>As your macbook arrived with a broken key you can send that back for a full refund - your in UK right - check you Statutory Rights - the product was actually broken - this makes it unusable it doesn't matter if it's a refurb or not.</p><p></p><p>I suggest you take this up with Apple immediately if you have no luck with them contact your local trading standards office or try one of these links:</p><p></p><p><a href="http://www.consumerdirect.gov.uk/" target="_blank">http://www.consumerdirect.gov.uk/</a></p><p><a href="http://www.bbc.co.uk/consumer/guides_to/law_index.shtml" target="_blank">BBC guide to Consumer Law</a></p><p><a href="http://www.tradingstandards.gov.uk/" target="_blank">http://www.tradingstandards.gov.uk/</a></p><p></p><p>Try Apple first - if they don't want to play nice look at those web sites - to be honest the most useful thing would be to make contact with a local Trading Standards office - they can be a bit slow but they can be a real help with something like this.</p><p></p><p>EDIT: As the above post said - maybe Apple will be very apologetic and will be very happy to swap out the keyboard for you - but if they try stiffing you for a restocking fee - check with Trading Standards as advised in this post.</p></blockquote><p></p>
[QUOTE="RNDdave, post: 328246, member: 20405"] As your macbook arrived with a broken key you can send that back for a full refund - your in UK right - check you Statutory Rights - the product was actually broken - this makes it unusable it doesn't matter if it's a refurb or not. I suggest you take this up with Apple immediately if you have no luck with them contact your local trading standards office or try one of these links: [url]http://www.consumerdirect.gov.uk/[/url] [url=http://www.bbc.co.uk/consumer/guides_to/law_index.shtml]BBC guide to Consumer Law[/url] [url]http://www.tradingstandards.gov.uk/[/url] Try Apple first - if they don't want to play nice look at those web sites - to be honest the most useful thing would be to make contact with a local Trading Standards office - they can be a bit slow but they can be a real help with something like this. EDIT: As the above post said - maybe Apple will be very apologetic and will be very happy to swap out the keyboard for you - but if they try stiffing you for a restocking fee - check with Trading Standards as advised in this post. [/QUOTE]
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Switcher Hangout (Windows to Mac)
Not entirely satisfied with my new, Refurbished Black Macbook
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