Noob problem, need help

[mojo17]

I have been trying to install the iTunes update and Quicktime update on my 12" Powerbook. I am running 10.4.2. When I run the SU it completes the download portion and then bombs on the install piece. The only message is there were errors during install please try again. I have also attempted to download the files directly from apple and install, but still will not install. I have repaired permissions, etc. I really don't know what to do next. If it was a winders box I could handle it, but my lack of experience on OSX is killing me. Anyone got and idea?

Thanks,

 

[forbin]

Check out the install.log and system.log in /var/logs for any errors

 

[iLEFTOVERCRACK]

common problem....
i have no idea how to fix it maybe someone else can help?

 

[mojo17]

Nothing in the install.log and I can't find system.log. However, I did find something of interest in the perl.crash.log. See below. This is the last time I tried installing the iTunes update. I thought it may be the memory I have installed, but the error still occurred without the memory in the unit. Any thoughts?

Date/Time: 2005-10-20 12:19:37.454 -0500
OS Version: 10.4.2 (Build 8C46)
Report Version: 3

Command: perl
Path: /usr/bin/perl
Parent: sh [347]

Version: ??? (???)

PID: 353
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x00009694

Thread 0 Crashed:
0 <<00000000>> 0x00009694 0 + 38548
1 perl 0x0000296c 0x1000 + 6508
2 perl 0x00002120 0x1000 + 4384
3 perl 0x00001fc0 0x1000 + 4032

Thread 0 crashed with PPC Thread State 64:
srr0: 0x0000000000009694 srr1: 0x000000004200f030 vrsave: 0x0000000000000000
cr: 0x82000082 xer: 0x0000000000000004 lr: 0x0000000000009697 ctr: 0x00000000900049c0
r0: 0x0000000000009697 r1: 0x00000000bffffbe0 r2: 0x0000000000000000 r3: 0x00000000000001f5
r4: 0x0000000000000000 r5: 0x0000000000000001 r6: 0x0000000000402009 r7: 0x0000000000000008
r8: 0x0000000000000007 r9: 0x0000000000000000 r10: 0x0000000000400005 r11: 0x000000008fe519e0
r12: 0x00000000900049c0 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x0000000000000000 r19: 0x0000000000000000
r20: 0x0000000000000000 r21: 0x0000000000000000 r22: 0x0000000000000000 r23: 0x0000000000000000
r24: 0x0000000000000000 r25: 0x0000000000000000 r26: 0x00000000bffffd5c r27: 0x00000000bffffd60
r28: 0x000000007fffffff r29: 0x0000000001800594 r30: 0x0000000001800400 r31: 0x000000009697ab74

Binary Images Description:
0x1000 - 0x3fff perl /usr/bin/perl
0x8fe00000 - 0x8fe51fff dyld 43.1 /usr/lib/dyld
0x90000000 - 0x901a6fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x901fe000 - 0x90202fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x9697a000 - 0x96a55fff libperl.dylib /System/Library/Perl/5.8.6/darwin-thread-multi-2level/CORE/libperl.dylib

 

[Meyvn]

I hate to say this, but it could be an original system memory problem. It's possible the installation of the new memory as you mention could have damaged the existing DIMM(s). Though I'm sure it's very little comfort, this is far from a 'noob problem.' Which install is crashing? Or both?

 

[mojo17]

iTunes and Quicktime updates both fail. BTW, when I refer to noob problem, I really mean I am a newbie to OSX and trying to figure this out. The additional memory has been installed for several months. This problem is recent. Is there any type of memory tests that can be run to see if the system memory is the problem?

 

[Meyvn]

http://macupdate.com/info.php/id/14004

Tried that? Unfortunately, it doesn't have UI, but I believe the user's guide should be clear enough.

 

[mojo17]

I found this in the install.log from the iTunes install attempt.

Install failed: The following install step failed: run preflight script for iTunes

Any ideas. By the way I do appreciate the help.

 

[Meyvn]

Sounds like there's a problem with the installer package itself then, since a preflight script is a UNIX script file within many installers on OS X. I don't know enough about it to tell you how you should correct this problem if that's the case. However, this should be impossible anyway since no one else has apparently had this problem with the new iTunes.

 

[ghostrida]

did you try repairing your permissions first? this should really be done before and after software installations.

also, try downloading the packages directly from the apple site.

you could always kill the previous installed apps and there related folders, but i think that iTunes and quicktime are too deep in to the system to do this.