Newer Macbook Air boot up problems

Joined
Oct 12, 2013
Messages
72
Reaction score
0
Points
6
Location
Upstate NY
Your Mac's Specs
5K iMac, i7 Turbo, 512 SSD, Radeon R9 M295X, 24GB Ram
I just purchased a used Macbook Air from a friend. The machine is only 1 year old. But now when I boot it up all I get is a white screen with a folder blinking on the screen. The folder has a question mark on it.

Anyone have any ideas on what I can do or try? Thanks..
 
Joined
Jul 24, 2013
Messages
4,806
Reaction score
493
Points
83
Location
Ohio (USA)
Your Mac's Specs
2021-14" M1max MBPro, iPhone 13 Pro, Watch 7
Usually that white screen with a blinking folder means it can not find the boot drive.

You can try a few things. Try resetting the pram and smc: https://discussions.apple.com/docs/DOC-3604

Now try starting by pressing the power button and holding down the Option key. This should bring up the startup manager and show your SSD/hard drive. Select your drive and see if it will boot.

If not see if it will start in safe mode: https://support.apple.com/en-us/HT201262

If none of that works you could be looking at a SSD (hard drive) issue

Lisa
 
OP
Sharkz
Joined
Oct 12, 2013
Messages
72
Reaction score
0
Points
6
Location
Upstate NY
Your Mac's Specs
5K iMac, i7 Turbo, 512 SSD, Radeon R9 M295X, 24GB Ram
Thank you Lisa! I'll try that first thing in morning. Heading out the door right now. Hopefully I can rescue this machine.
 
OP
Sharkz
Joined
Oct 12, 2013
Messages
72
Reaction score
0
Points
6
Location
Upstate NY
Your Mac's Specs
5K iMac, i7 Turbo, 512 SSD, Radeon R9 M295X, 24GB Ram
I decided to stick around and give that a try and it did work. All good now. Thank you for the quick response Lisa. I tried to Rep you but received a notice that I have to spread the love around ;-)

Thanks...
 
Joined
Jul 24, 2013
Messages
4,806
Reaction score
493
Points
83
Location
Ohio (USA)
Your Mac's Specs
2021-14" M1max MBPro, iPhone 13 Pro, Watch 7
Excellent! glad it worked!

Lisa
 

Shop Amazon


Shop for your Apple, Mac, iPhone and other computer products on Amazon.
We are a participant in the Amazon Services LLC Associates Program, an affiliate program designed to provide a means for us to earn fees by linking to Amazon and affiliated sites.
Top