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Message: <blockquote data-quote="Rod" data-source="post: 1929841" data-attributes="member: 204485">I think you will have to play on Apple's sympathy here.  Get together what proof of purchase you have from the online purchase and ask for assistance.  You may find the serial number on the body (underneath) and check online at <a href="https://www.stolenregister.com/check" target="_blank">Check if lost or stolen - Stolen Register</a> to see if the device has been reported as stolen.Really the seller is your best hope here, try to get in touch with them via the online sale site, I think you said it was ebay so the vendor will be registered with them, or you can place a complaint against them demanding contact for selling a faulty product.  If they can't provide proof of ownership or user name and password you can at least cause them some grief.  Not much help to you though I realise.</blockquote>