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Message: <blockquote data-quote="Mouse26" data-source="post: 36975">I had the same problem when I bought an ibook then just a couple of weeks later they released the new line.Rather than just snigger at my misfortune though, the customer service girl was amazingly nice to me and I ended up getting a new powerbook for just a little more than I spent on my iBook.  Not only that but they called me back afterwards to make sure I was satisfied and that I was coping with my new Mac after switching from a PC.After years of having to deal with squat, surly, I.T. Nazi's from my local PC store, Apple customer service was a breath of fresh air and another good reason why I'll not be going back to a pc anytime soon.  That's in the UK though, so I'm not sure if it's different in the States?</blockquote>