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<blockquote data-quote="Randy B. Singer" data-source="post: 1916488" data-attributes="member: 190607">Let me be clear about what I'm saying and not saying.&nbsp; I'm not saying that everyone who purchases an HP printer has a negative experience.&nbsp; In fact, MANY HP owners have excellent experiences with HP's products.What I'm saying is that far too many Macintosh users have negative experiences with their HP products.&nbsp; I hear about them all the time.&nbsp; And some of those experiences are things that should never be the case.&nbsp; A Mac user who calls in for support should NEVER be told that his or her problem is that they should be using a Windows computer.&nbsp; (Yes, I've heard from more than one Macintosh user that they were told this by HP support.)&nbsp; A printer manufacturer should NEVER abandon a printer that is only a few years old by refusing to offer any more driver updates.&nbsp; And HP should be embarrassed that they regularly come out with driver updates many months after every other manufacturer has.My personal inclination is not to support companies that don't very diligently support the Macintosh. Especially when they have competitors out there who are doing better, and sometimes MUCH better.&nbsp; If you preferentially support companies that diligently support the Macintosh, other companies may just decide that they have to follow suit, and it will make things better for all of us.</blockquote>

[QUOTE="Randy B. Singer, post: 1916488, member: 190607"] Let me be clear about what I'm saying and not saying. I'm not saying that everyone who purchases an HP printer has a negative experience. In fact, MANY HP owners have excellent experiences with HP's products. What I'm saying is that far too many Macintosh users have negative experiences with their HP products. I hear about them all the time. And some of those experiences are things that should never be the case. A Mac user who calls in for support should NEVER be told that his or her problem is that they should be using a Windows computer. (Yes, I've heard from more than one Macintosh user that they were told this by HP support.) A printer manufacturer should NEVER abandon a printer that is only a few years old by refusing to offer any more driver updates. And HP should be embarrassed that they regularly come out with driver updates many months after every other manufacturer has. My personal inclination is not to support companies that don't very diligently support the Macintosh. Especially when they have competitors out there who are doing better, and sometimes MUCH better. If you preferentially support companies that diligently support the Macintosh, other companies may just decide that they have to follow suit, and it will make things better for all of us. [/QUOTE]

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