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Apple Computing Products:
macOS - Desktop Hardware
New iMac supper slow , did I get screwed ??!!
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<blockquote data-quote="ProfessorChaos" data-source="post: 1801717" data-attributes="member: 400315"><p>Hello , </p><p></p><p> Thank you for all your feedback , I apologize for being a little dramatic and short yesterday . I appreciate the help you are all willing to give Me .</p><p></p><p></p><p> Below I am have posted a screen shot of the Activity Monitor as well as the EtreCheck report , hopefully this will give you a better idea of what if anything is going on . </p><p></p><p> note : </p><p></p><p> You will notice on the EtreCheck that it is showing an Adware detected , this is on page two of the report.</p><p></p><p></p><p> Adware:</p><p> Status</p><p> Enabled Enabled</p><p> Launchd: ~/Library/LaunchAgents/com.macmechanic.mmhlpr.plist</p><p> Reason: Adware name match</p><p> Executable: ~/Library/Application Support/mmc/mmhlpr.app/Contents/MacOS/mmhlpr</p><p></p><p></p><p> it is my understanding that Launchd is part of the OS and is suppose to be running . </p><p></p><p> Here is the full report: </p><p></p><p>EtreCheck version: 5.0 (5008)</p><p>Report generated: 2018-09-28 11:33:57 Download EtreCheck from <a href="https://etrecheck.com" target="_blank">https://etrecheck.com</a> Runtime: 2:54</p><p>Performance: Good</p><p>Sandbox: Enabled</p><p>Full drive access: Disabled</p><p>Problem: Computer is too slow Major Issues:</p><p>Anything that appears on this list needs immediate attention.</p><p>Adware - Adware detected. Minor Issues:</p><p>These issues do not need immediate attention but they may indicate future problems.</p><p>32-bit Apps - This machine has 32-bits apps that may have problems in the future.</p><p>Hardware Information:</p><p>iMac (Retina 4K, 21.5-inch, 2017)</p><p>iMac Model: iMac18,2</p><p>1 3 GHz Intel Core i5 (i5-7400) CPU: 4-core 8 GB RAM - Upgradeable</p><p>BANK 0/DIMM0 - 4 GB DDR4 2400 ok BANK 1/DIMM0 - 4 GB DDR4 2400 ok</p><p>Video Information:</p><p>Radeon Pro 555 - VRAM: 2048 MB iMac 4096 x 2304</p><p>Drives:</p><p>disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA</p><p>disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB</p><p>disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB (228.11 GB used) disk0s3 - Recovery HD (Mac OS Extended) [Recovery] 650 MB</p><p>disk1 - SAMSUNG HD103SI 1.00 TB External USB 480 Mbit/s USB</p><p>disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB</p><p>disk1s2 - B*****p (Journaled HFS+) 999.86 GB (460.69 GB used)</p><p>Mounted Volumes:</p><p>disk0s2 - Macintosh HD 999.35 GB (770.97 GB free) Journaled HFS+</p><p>Mount point: /</p><p>disk1s2 - B*****p 999.86 GB (539.17 GB free) Journaled HFS+</p><p>Mount point: /Volumes/B*****p</p><p>Network:</p><p>Interface en0: Ethernet Interface en6: iPad Interface en5: iPhone</p><p>Page 1</p><p>John’s iMac 2018-09-28</p><p> Interface en1: Wi-Fi</p><p>Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge</p><p>System Software:</p><p>macOS High Sierra 10.13.6 (17G65) Time since boot: About 14 hours</p><p>Configuration Profiles: Information not available</p><p>Security:</p><p>System</p><p>Gatekeeper</p><p>System Integrity Protection</p><p>Adware:</p><p>Status</p><p>Enabled Enabled</p><p>Launchd: ~/Library/LaunchAgents/com.macmechanic.mmhlpr.plist</p><p>Reason: Adware name match</p><p>Executable: ~/Library/Application Support/mmc/mmhlpr.app/Contents/MacOS/mmhlpr</p><p>32-bit Applications:</p><p>2 32-bit apps</p><p>System Launch Agents:</p><p>[Not Loaded] [Loaded] [Running] [Other]</p><p>8 Apple tasks 163 Apple tasks 122 Apple tasks One Apple task</p><p>System Launch Daemons:</p><p>[Not Loaded] [Loaded] [Running] [Other]</p><p>36 Apple tasks 182 Apple tasks 116 Apple tasks One Apple task</p><p>Launch Daemons:</p><p>[Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2018-07-04)</p><p>User Launch Agents:</p><p>[Loaded] [Running] [Loaded]</p><p>com.revieve.transporter.agent.plist ((null) - installed 2018-09-27) com.macmechanic.mmhlpr.plist (Adware - installed 2018-08-05) com.google.keystone.agent.plist ((null) - installed 2018-09-09)</p><p>User Login Items:</p><p>iTunesHelper (Apple - installed 2018-07-31) (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app/Contents/MacOS/iTunesHelper)</p><p>ShareMouse (Bartels Media GmbH - installed 2018-05-28) (/Applications/ShareMouse.app/Contents/MacOS/ShareMouse)</p><p>Internet Plug-ins:</p><p>QuickTime Plugin: 7.7.3 (installed 2018-07-31)</p><p>Time Machine:</p><p>Time Machine information not available</p><p>Page 2</p><p></p><p>iMac</p><p>Performance:</p><p>System Load: 2.23 (1 min ago) 1.81 (5 min ago) 1.79 (15 min ago) Nominal I/O speed: 0.24 MB/s</p><p>File system: 28.19 seconds</p><p>Write speed: 93 MB/s</p><p>Read speed: 89 MB/s</p><p>CPU Usage:</p><p>Type Overall Individual cores</p><p>System 3% 5% 2% 2% 2% User 6% 8% 5% 5% 5% Idle 91% 87% 93% 93% 92%</p><p>Top Processes by CPU:</p><p>Process (count)</p><p>Other processes EtreCheck Safari ShareMouse cloudd</p><p>Source CPU</p><p>Location</p><p>Top Processes by Memory:</p><p>Process (count)</p><p>EtreCheck Safari Messages Finder photoanalysisd</p><p>Source</p><p>App Store Apple Apple Apple Apple</p><p>RAM usage</p><p>468 MB 197 MB 131 MB 114 MB 110 MB</p><p>Source</p><p>Location</p><p>Top Processes by Network Use: Process</p><p>mDNSResponder</p><p>helpd com.apple.WebKit.Networking Mail</p><p>ShareMouse</p><p>Virtual Memory Information:</p><p>Input Output Location</p><p>Available RAM Free RAM Used RAM Cached files Swap Used</p><p>1.67 GB 15 MB 6.33 GB 1.65 GB 0 B</p><p>Software Installs (past 30 days): Name</p><p>Version Install Date</p><p>7.0 2018-09-18 12.0 2018-09-18 155 2018-09-24 5.0 2018-09-28</p><p>Pages</p><p>Safari</p><p>Gatekeeper Configuration Data EtreCheck</p><p>End of report</p><p>?</p><p>App Store</p><p>Apple</p><p>Bartels Media GmbH Apple</p><p>17.14 % 4.80 % 2.69 % 2.61 % 2.13 %</p><p>Apple</p><p>Apple</p><p>Apple</p><p>Apple</p><p>Bartels Media GmbH</p><p>3 MB 226 KB 81 KB 58 KB 8 KB</p><p>511 KB 6 KB 32 KB 15 KB 35 KB</p><p>Page 3</p><p></p><p></p><p>This is the screen shot of Activity Monitor : </p><p></p><p>[ATTACH=full]28526[/ATTACH]</p></blockquote><p></p>
[QUOTE="ProfessorChaos, post: 1801717, member: 400315"] Hello , Thank you for all your feedback , I apologize for being a little dramatic and short yesterday . I appreciate the help you are all willing to give Me . Below I am have posted a screen shot of the Activity Monitor as well as the EtreCheck report , hopefully this will give you a better idea of what if anything is going on . note : You will notice on the EtreCheck that it is showing an Adware detected , this is on page two of the report. Adware: Status Enabled Enabled Launchd: ~/Library/LaunchAgents/com.macmechanic.mmhlpr.plist Reason: Adware name match Executable: ~/Library/Application Support/mmc/mmhlpr.app/Contents/MacOS/mmhlpr it is my understanding that Launchd is part of the OS and is suppose to be running . Here is the full report: EtreCheck version: 5.0 (5008) Report generated: 2018-09-28 11:33:57 Download EtreCheck from [url]https://etrecheck.com[/url] Runtime: 2:54 Performance: Good Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. Adware - Adware detected. Minor Issues: These issues do not need immediate attention but they may indicate future problems. 32-bit Apps - This machine has 32-bits apps that may have problems in the future. Hardware Information: iMac (Retina 4K, 21.5-inch, 2017) iMac Model: iMac18,2 1 3 GHz Intel Core i5 (i5-7400) CPU: 4-core 8 GB RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR4 2400 ok BANK 1/DIMM0 - 4 GB DDR4 2400 ok Video Information: Radeon Pro 555 - VRAM: 2048 MB iMac 4096 x 2304 Drives: disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB (228.11 GB used) disk0s3 - Recovery HD (Mac OS Extended) [Recovery] 650 MB disk1 - SAMSUNG HD103SI 1.00 TB External USB 480 Mbit/s USB disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 - B*****p (Journaled HFS+) 999.86 GB (460.69 GB used) Mounted Volumes: disk0s2 - Macintosh HD 999.35 GB (770.97 GB free) Journaled HFS+ Mount point: / disk1s2 - B*****p 999.86 GB (539.17 GB free) Journaled HFS+ Mount point: /Volumes/B*****p Network: Interface en0: Ethernet Interface en6: iPad Interface en5: iPhone Page 1 John’s iMac 2018-09-28 Interface en1: Wi-Fi Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS High Sierra 10.13.6 (17G65) Time since boot: About 14 hours Configuration Profiles: Information not available Security: System Gatekeeper System Integrity Protection Adware: Status Enabled Enabled Launchd: ~/Library/LaunchAgents/com.macmechanic.mmhlpr.plist Reason: Adware name match Executable: ~/Library/Application Support/mmc/mmhlpr.app/Contents/MacOS/mmhlpr 32-bit Applications: 2 32-bit apps System Launch Agents: [Not Loaded] [Loaded] [Running] [Other] 8 Apple tasks 163 Apple tasks 122 Apple tasks One Apple task System Launch Daemons: [Not Loaded] [Loaded] [Running] [Other] 36 Apple tasks 182 Apple tasks 116 Apple tasks One Apple task Launch Daemons: [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2018-07-04) User Launch Agents: [Loaded] [Running] [Loaded] com.revieve.transporter.agent.plist ((null) - installed 2018-09-27) com.macmechanic.mmhlpr.plist (Adware - installed 2018-08-05) com.google.keystone.agent.plist ((null) - installed 2018-09-09) User Login Items: iTunesHelper (Apple - installed 2018-07-31) (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app/Contents/MacOS/iTunesHelper) ShareMouse (Bartels Media GmbH - installed 2018-05-28) (/Applications/ShareMouse.app/Contents/MacOS/ShareMouse) Internet Plug-ins: QuickTime Plugin: 7.7.3 (installed 2018-07-31) Time Machine: Time Machine information not available Page 2 iMac Performance: System Load: 2.23 (1 min ago) 1.81 (5 min ago) 1.79 (15 min ago) Nominal I/O speed: 0.24 MB/s File system: 28.19 seconds Write speed: 93 MB/s Read speed: 89 MB/s CPU Usage: Type Overall Individual cores System 3% 5% 2% 2% 2% User 6% 8% 5% 5% 5% Idle 91% 87% 93% 93% 92% Top Processes by CPU: Process (count) Other processes EtreCheck Safari ShareMouse cloudd Source CPU Location Top Processes by Memory: Process (count) EtreCheck Safari Messages Finder photoanalysisd Source App Store Apple Apple Apple Apple RAM usage 468 MB 197 MB 131 MB 114 MB 110 MB Source Location Top Processes by Network Use: Process mDNSResponder helpd com.apple.WebKit.Networking Mail ShareMouse Virtual Memory Information: Input Output Location Available RAM Free RAM Used RAM Cached files Swap Used 1.67 GB 15 MB 6.33 GB 1.65 GB 0 B Software Installs (past 30 days): Name Version Install Date 7.0 2018-09-18 12.0 2018-09-18 155 2018-09-24 5.0 2018-09-28 Pages Safari Gatekeeper Configuration Data EtreCheck End of report ? App Store Apple Bartels Media GmbH Apple 17.14 % 4.80 % 2.69 % 2.61 % 2.13 % Apple Apple Apple Apple Bartels Media GmbH 3 MB 226 KB 81 KB 58 KB 8 KB 511 KB 6 KB 32 KB 15 KB 35 KB Page 3 This is the screen shot of Activity Monitor : [ATTACH=FULL]28526[/ATTACH] [/QUOTE]
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Apple Computing Products:
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New iMac supper slow , did I get screwed ??!!
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