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Message: <blockquote data-quote="Slydude" data-source="post: 1939719" data-attributes="member: 131855">Just a couple of suggestions in case the other ideas discussed so far don't fix things.1. Before you lug the beast to the nearest Apple Store give the Apple Support phone line a try. They may be able to resolve the issues you're having without a trip to the store, I've only had to call that line a few times in the last few decades but I've never spent an unreasonable amount of time on hold and usually, it was far less than what I've spent on hold with other companies.If you prefer taking it in for testing get someone to help you move that beast No need to risk further injury or tripping and dropping the new gizmo.Feel free to claim these ideas as your own. It never hurts to have your spouse think you're a genius.</blockquote>