Need help with my crashed ipod

[Qslim]

I have a 2nd gen iPod touch, and I'm having major issues. I updated a few apps the other day from the store, noticed that every time one app in particular got nearly finished "loading", my ipod would shut off and power back up. The loading process would start all over again, and again the ipod would recycle power. This went on for a few hours until it finally just froze on the apple logo screen. I tried doing the reset where you press the home and power buttons at the same time, but the ipod would just start up again with the same app loading, and then shut off again as it neared completion. Now it just freezes at the logo screen. I did a search and found the process to restore through iTunes, but that isn't working for me either. When it's plugged into my computer, itunes tells me that it has found an ipod that is ready to restore, but when I click on "restore". iTunes displays a "waiting for iPod" dialogue box, and the ipod screen shows the apple logo with an empty progress bar, both for about twenty minutes before the ipod turns off and iTunes tells me it was unable to connect with the ipod. From here I'm stuck, my searches haven't turned up any other avenues for me to pursue. Thanks for reading, hope you all can help.

BTW, I bought this second hand, the warranty is up, and I haven't messed with any jailbreaking or anything. Every app I have installed has been through the app store. Thanks again.

 

[chas_m]

Sounds like a software issue, which should be fixable.

Try putting the iPod Touch in DFU mode and do the restore from there:
How to put your iPhone / iPod Touch into DFU mode - Pocketables Forum

 

[YourMacShow]

Hi There, When was your last Back Up? You may need to do a complete re install. Try hooking up to itunes and see if you can "back up" first then do a complete restore. I have seen the white Screen of Death and we did this and it worked fine just try to back up first other wise you will lose what ever you have installed between the last back up.

Hope this Helps
Dennis

 

[Qslim]

Thanks for the replies guys, but I can't get any of this to work. I tried putting it in DFU mode two dozen times, but iTunes keeps recognizing it as being in recovery mode. The only option I'm getting is to restore it, but when I try that the operation eventually times out on the "waiting for ipod" dialogue box, and then I get the "itunes was not able to restore the ipod, an unknown error occured (9)".
Does the DFU instruction in the link provided work for a mac? According to that post, it seems like finder should be recognizing the ipod after you plug it in, hold both buttons, and release the power button, but I can't get iTunes to not recognize it in recovery mode.

 

[Qslim]

After trying to get to DFU mode and doing more research as far as instruction, I think I have gotten my ipod there based on the fact that the screen is black without the apple logo when iTunes recognizes it for restore. But, I'm still getting the same result, itunes stays stuck on the 'waiting for ipod' dialogue box and the progress bar on the ipod stays perpetually empty until the operation times out.
Any other advice as far as what I can do to get this thing working again?

 

[Qslim]

Need help with my crashed ipod: RESOLVED

Well, after screwing with this dumb thing for a month, I decided to take it to the apple store. I mailed it home to my girlfriend (of course my ipod decided to crap out in the middle of a military exercise in the middle of nowhere when I need it most) who made an appointment at the genius bar. She called me a few days later and said the genius bar dude tried a few things to no avail, went in the back, and grabbed a brand new one out of the box for me! Mind you, this is on an ipod I bought second hand off of eBay that is over a year old. This is right on par with every customer service experience I have had with Apple, and it's why I'll keep buying their products, despite the fact they are overpriced and somewhat restrictive.
So anyway, when in doubt, ask the genius bar guys for a new one.

 

[davidputnam36]

Ty this, the iPod recovery software is easy to use that ensures absolute recovery of lost or deleted photos, images, videos and graphics from all popular digital devices and restores them at user-specified location. With no prior technical knowledge required this tool to recover music from iPod, video and pictures. The recovery software is capable of recovering lost/deleted photos, videos and audio files from hard drives, camera memory cards such as SD, XD etc., and also iPods, external USB drives.