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<blockquote data-quote="arl" data-source="post: 1625053" data-attributes="member: 338914">Hi chscag, thank you for your advice,actually I already called to apple support australia, because aasp surabaya told me that apple support australia more consider with customer problem with the device.But in the end, still this ER whom not believing me that respond my report to apple support australia.She still arguing that my ipad is still at their warehouse. So its useless for me called to apple support australia, because they will ask her to responding again my report.And aasp surabaya, give me advice just like what you said, keep contact to apple maybe the other ER will respond my report and give me other solutions, but i feel so hopeless to contact again to apple because maybe this ER whom not believe me will respond again my report.Because when she called me and respond my report she only blame me and not give me any solutions. because she only look from her database about my ipad, not see from the facts from my report and statement from aasp surabaya.Is it tcook email still working??? because from my last email to report about my problem, there's no reply or respond from apple.</blockquote>

[QUOTE="arl, post: 1625053, member: 338914"] Hi chscag, thank you for your advice, actually I already called to apple support australia, because aasp surabaya told me that apple support australia more consider with customer problem with the device. But in the end, still this ER whom not believing me that respond my report to apple support australia. She still arguing that my ipad is still at their warehouse. So its useless for me called to apple support australia, because they will ask her to responding again my report. And aasp surabaya, give me advice just like what you said, keep contact to apple maybe the other ER will respond my report and give me other solutions, but i feel so hopeless to contact again to apple because maybe this ER whom not believe me will respond again my report. Because when she called me and respond my report she only blame me and not give me any solutions. because she only look from her database about my ipad, not see from the facts from my report and statement from aasp surabaya. Is it tcook email still working??? because from my last email to report about my problem, there's no reply or respond from apple. [/QUOTE]

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