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<blockquote data-quote="D3v1L80Y" data-source="post: 438558" data-attributes="member: 2960">I have worked in retail and customer service jobs for over 15 years.&nbsp; One thing I know and understand completely is how to not only give, but also receive good customer service.There is no need to put anyone on the defensive to get what you want.&nbsp; You also don't need to make anyone feel stupid to get what you want.All you need to do is use a salesperson's tactics, namely the LAMA technique.If you understand this technique and execute it properly:+you won't insult anyone+you won't make them feel inferior+you won't make them defensive +you will take control of the situation+you will take control of the conversation+you will get exactly what you want+the person won't ever feel that they have lost control of the situation and will believe they always have the upper hand+and you won't raise your voice even one decibel.I have done this time and time again, and the other person was never the wiser.&nbsp; Manipulative?&nbsp; Perhaps, but it isn't combative.&nbsp; It is never acceptable or justified to raise your voice or put retail workers on edge, no matter how poorly you have been treated or how bad the issue is.</blockquote>

[QUOTE="D3v1L80Y, post: 438558, member: 2960"] I have worked in retail and customer service jobs for over 15 years. One thing I know and understand completely is how to not only give, but also receive good customer service. There is no need to put anyone on the defensive to get what you want. You also don't need to make anyone feel stupid to get what you want. All you need to do is use a salesperson's tactics, namely the [B]LAMA[/B] technique. If you understand this technique and execute it properly: +you won't insult anyone +you won't make them feel inferior +you won't make them defensive +you will take control of the situation +you will take control of the conversation +you will get exactly what you want +the person won't ever feel that they have lost control of the situation and will believe they always have the upper hand +and you won't raise your voice even one decibel. I have done this time and time again, and the other person was never the wiser. Manipulative? Perhaps, but it isn't combative. It is [U]never[/U] acceptable or justified to raise your voice or put retail workers on edge, no matter how poorly you have been treated or how bad the issue is. [/QUOTE]

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