Reply to thread

Message: <blockquote data-quote="fleurya" data-source="post: 359734" data-attributes="member: 22866">You have to be happy they're willing to exchange it. I think most refurb sellers would shrug and say, "it's used". I like to hear stories where Apple is maintaining high standards. It keeps the value of my computer high and my faith in their products strong. A rough start, but a positive outcome.I was a hotel manager and we did a lot of customer surveys for satisfaction. An interesting outcome about those surveys were that people who had a problem and got a satisfactory response were more satisfied than people who didn't have any problems at all! Any business has problems or makes mistakes. It's how they handles those problems that will set them apart from the competition and create loyalty.By the way, Welcome to the world of Macs!</blockquote>