- Joined
- Mar 23, 2013
- Messages
- 196
- Reaction score
- 9
- Points
- 18
- Location
- near Versailles
- Your Mac's Specs
- 2021iMac M1Ventura;2019 iMac 21.5 Ventura;2017MB 12"Mojave, 2iPhone12, AW2 + AW6
Sigh.... I spent so many wonderful years with Apple products thinking I was protected - which I was, except from my own stupidity.
Yes, in a moment of inattention, I clicked on the Flash Player Update pop-up and then, horror, I actually clicked on the installer package !! And then the fun and games started.
This is on my main machine, a late-2015 iMac running High Sierra. The malware froze my Safari, which I got back by starting up in Safe Mode. It has now infected Microsoft Outlook - as yes, I again clicked on "Close" in that AutoUpdate popup box which looked so legit.
I saw advice on Adobe's site that amounted to a total wipe of the hard disk and re-install, after having saved documents and other important data on external hard drives. Is that really the only way ?
Also, I am petrified that I will lose my email data associated with my MS Outlook account. I admit that I don't understand the various ways to organise email in that program, so I'm not sure what is where. I tried to export the MS Outlook data to an .olm file but the export action just stopped in mid-field.
I also changed admin passwords on both computers as well as the name and password associated with my router (since this "thing" obviously comes over the internet into Safari and Firefox).
Luckily I do have this Macbook 12 which is apparently OK. But does it risk infection from the router ?
So many questions, and I don't know what first steps to take.
A friend said that Apple recommended running Malwarebytes to scan for viruses, would that be useful ?
And if you find them, what do you do?
Many thanks for any and all advice !
AM
Yes, in a moment of inattention, I clicked on the Flash Player Update pop-up and then, horror, I actually clicked on the installer package !! And then the fun and games started.
This is on my main machine, a late-2015 iMac running High Sierra. The malware froze my Safari, which I got back by starting up in Safe Mode. It has now infected Microsoft Outlook - as yes, I again clicked on "Close" in that AutoUpdate popup box which looked so legit.
I saw advice on Adobe's site that amounted to a total wipe of the hard disk and re-install, after having saved documents and other important data on external hard drives. Is that really the only way ?
Also, I am petrified that I will lose my email data associated with my MS Outlook account. I admit that I don't understand the various ways to organise email in that program, so I'm not sure what is where. I tried to export the MS Outlook data to an .olm file but the export action just stopped in mid-field.
I also changed admin passwords on both computers as well as the name and password associated with my router (since this "thing" obviously comes over the internet into Safari and Firefox).
Luckily I do have this Macbook 12 which is apparently OK. But does it risk infection from the router ?
So many questions, and I don't know what first steps to take.
A friend said that Apple recommended running Malwarebytes to scan for viruses, would that be useful ?
And if you find them, what do you do?
Many thanks for any and all advice !
AM