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Mouse headaches after installing El Capitan
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<blockquote data-quote="TC White" data-source="post: 1706101" data-attributes="member: 371735"><p>I broke down and called Apple Care, wife has a contract with them for her phone. They decided to help me? First agent had me unplug power and replug and restart, holding keys Command, Option, P and R and then restart normal. Same agent had me restart holding keys Command and R, then had me re-install El Capitan (another issue with documents). Got a white screen for about 20 minutes till I called back and next agent had me hard power off and start up holding same keys Command and R and try again to re-install El Capitan, finally took hold and installed OS. Got a call scheduled by the 1st agent but was busy talking to 2nd. When I called back to Apple got a third agent that insisted that I should have un-installed El Capitan before I tried to re-install. While talking to him got a call back scheduled by the 2nd agent. Couldn’t understand this forth agent because her phone kept cutting out so she transferred me to her boss. Boss had me download a disk image which located select files and zip send them to him so he and an engineer could review them. He called me back later and said that I needed to reset my system management controller which entails starting up holding down the Command, Option, P and R keys again and I guess this also reset the NVRAM. Lo and behold when it started up again I had the internal speakers working which hadn’t worked since Yosemite was installed and so far the Magic Mouse 2 hasn’t given me the spinning wheel of death, knock on wood (my head). I appreciate all the help and advice given here and I’ve been using a Mac since 2010 but I still consider myself a novice when it comes to tweaking software issues and am scared s**tless I’ll screw it up worse than it already is if I try adjusting settings. One of the agents told me that the average life of a Mac computer is 5-7 years and I might as well get ready to buy another one. I hope this isn’t true because $2600 (2009) is a big chunk of change and for what I use it for I don’t think I could justify that buy.</p></blockquote><p></p>
[QUOTE="TC White, post: 1706101, member: 371735"] I broke down and called Apple Care, wife has a contract with them for her phone. They decided to help me? First agent had me unplug power and replug and restart, holding keys Command, Option, P and R and then restart normal. Same agent had me restart holding keys Command and R, then had me re-install El Capitan (another issue with documents). Got a white screen for about 20 minutes till I called back and next agent had me hard power off and start up holding same keys Command and R and try again to re-install El Capitan, finally took hold and installed OS. Got a call scheduled by the 1st agent but was busy talking to 2nd. When I called back to Apple got a third agent that insisted that I should have un-installed El Capitan before I tried to re-install. While talking to him got a call back scheduled by the 2nd agent. Couldn’t understand this forth agent because her phone kept cutting out so she transferred me to her boss. Boss had me download a disk image which located select files and zip send them to him so he and an engineer could review them. He called me back later and said that I needed to reset my system management controller which entails starting up holding down the Command, Option, P and R keys again and I guess this also reset the NVRAM. Lo and behold when it started up again I had the internal speakers working which hadn’t worked since Yosemite was installed and so far the Magic Mouse 2 hasn’t given me the spinning wheel of death, knock on wood (my head). I appreciate all the help and advice given here and I’ve been using a Mac since 2010 but I still consider myself a novice when it comes to tweaking software issues and am scared s**tless I’ll screw it up worse than it already is if I try adjusting settings. One of the agents told me that the average life of a Mac computer is 5-7 years and I might as well get ready to buy another one. I hope this isn’t true because $2600 (2009) is a big chunk of change and for what I use it for I don’t think I could justify that buy. [/QUOTE]
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Mouse headaches after installing El Capitan
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