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<blockquote data-quote="NewSupportGuy" data-source="post: 1357275" data-attributes="member: 233939">Hi Guys,I recently took on a job as a system admin at a medium size company. I am new to the job, and new to Macs as well so I was hoping you could provide some advice.We are running a Windows 2008 domain with a mix of PC and Mac client machines. I recently set up a Mac Book air for a traveling sales associate. While the user was on-site I had him log into his account and in the domain preferences I checked off &quot;create mobile account at login.&quot; My assumption (because it has worked in the past) was that when the user goes offsite his domain credentials will be cached on the machine and he will still be able to log in. Well the user is now back on the road, and already his domain creds are not working leaving him no way to log on or get access to his stuff. So 2 questions.1) What could I have done wrong, and what must I do in the future to ensure that mobile users will be able to log in?2) What can I do to fix this issue now that the user is on the road and I have no access to his computer?Oh and this particular machine is on Mac OS Tiger.Thanks.</blockquote>

[QUOTE="NewSupportGuy, post: 1357275, member: 233939"] Hi Guys, I recently took on a job as a system admin at a medium size company. I am new to the job, and new to Macs as well so I was hoping you could provide some advice. We are running a Windows 2008 domain with a mix of PC and Mac client machines. I recently set up a Mac Book air for a traveling sales associate. While the user was on-site I had him log into his account and in the domain preferences I checked off "create mobile account at login." My assumption (because it has worked in the past) was that when the user goes offsite his domain credentials will be cached on the machine and he will still be able to log in. Well the user is now back on the road, and already his domain creds are not working leaving him no way to log on or get access to his stuff. So 2 questions. 1) What could I have done wrong, and what must I do in the future to ensure that mobile users will be able to log in? 2) What can I do to fix this issue now that the user is on the road and I have no access to his computer? Oh and this particular machine is on Mac OS Tiger. Thanks. [/QUOTE]

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