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<blockquote data-quote="vansmith" data-source="post: 1056368" data-attributes="member: 71075"><p>Very good point. It would appear that those who are the most clueless as to how to solve a problem are the ones who have the hardest time understanding the specs of their machines. While asking for the specs is nice, perhaps we need to create a sticky that includes instructions on how to get information that we need. Better yet, a sticky with a list of conventions that should be followed when posting. I realize that this could be tricky as most new members won't read all of the stickies but if enough regulars push for it, it could help to alleviate the fact that a solution may only come 5 posts into a thread after we finally gather all the info we need. Some examples for a list of conventions or a "template" could include OS X version, RAM, HD space (maybe), processor and application (it's amazing how often people exclude this).</p><p></p><p>I'm sure many of you have seen help forums, mailing lists or bug tracking software that require specific info. For example, take a look at <a href="http://code.google.com/p/google-web-toolkit/wiki/IssueReportSample" target="_blank">this</a> issue report sample for GWT. I realize that this is something completely unrelated but it demonstrates what I'm referring to. That requires people to follow a template when reporting issues, something which is more than feasible here. I know you can't force people to follow this but it can help to expedite the process of providing a solution.</p></blockquote><p></p>
[QUOTE="vansmith, post: 1056368, member: 71075"] Very good point. It would appear that those who are the most clueless as to how to solve a problem are the ones who have the hardest time understanding the specs of their machines. While asking for the specs is nice, perhaps we need to create a sticky that includes instructions on how to get information that we need. Better yet, a sticky with a list of conventions that should be followed when posting. I realize that this could be tricky as most new members won't read all of the stickies but if enough regulars push for it, it could help to alleviate the fact that a solution may only come 5 posts into a thread after we finally gather all the info we need. Some examples for a list of conventions or a "template" could include OS X version, RAM, HD space (maybe), processor and application (it's amazing how often people exclude this). I'm sure many of you have seen help forums, mailing lists or bug tracking software that require specific info. For example, take a look at [URL="http://code.google.com/p/google-web-toolkit/wiki/IssueReportSample"]this[/URL] issue report sample for GWT. I realize that this is something completely unrelated but it demonstrates what I'm referring to. That requires people to follow a template when reporting issues, something which is more than feasible here. I know you can't force people to follow this but it can help to expedite the process of providing a solution. [/QUOTE]
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