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Switcher Hangout (Windows to Mac)
Mail problems since I upgraded to Snow Leopard
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<blockquote data-quote="Barbara Jay" data-source="post: 1452930" data-attributes="member: 188741"><p>Sure I will tell you as much as I recall. I started writing things down and then it was so complicated I knew I would not attempt this on my own.</p><p></p><p>When I called I had a spinning beach-ball trying to close Safari.</p><p> I closed it down with the power button.</p><p>I told the tech that what I had previously tried to correct this problem. I had run repair disk permissions; cleared cookies; cleared Safari cache; deleted and re-added the printer </p><p></p><p> This is what I recall we did.</p><p>1. safe boot</p><p>2. Clear the SYSTEM cache . Finder--->Home---->Library cache. Sent the System cache to the thrash ( I has cleared the cache in Safari before I called) </p><p>3. still in Library sent Launch Agents to the trash</p><p>4. still in Library sent Preferences to the trash </p><p>5. Still in Library sent Login Items to the trash </p><p></p><p> Had me try mail and it still didn't work.</p><p></p><p>6.Then he had me go to Library again and go to com.apple.loginitems.plist AND com.apple.loginwindow.plist copy and past both of those to my Desk top. And sent the originals to the trash </p><p></p><p>7.In my Mail account under log in items I had something I don't know what is was or used for. He had me delete it </p><p></p><p>8. I copied and pasted my current messages and went to Archive them on to my desk top </p><p>9. Made an Archive of my sent messages too and put it on my desk top</p><p></p><p>10. Apple icon---> systems preferences---> accounts to create a Faux email account as Admin to use as a test. He told me to use my same log in password. I tried sending myself a message but Road Runner would not send it due to the same password. He said no problem we just need a message to try to print and the unsent message will do. the print box did come up but it is still much slower than when I try printing from my files or the Web.</p><p> I went back to my actual email account. </p><p>11. Went to Mail in my regular mailbox and clicked on my Inbox----> went to the task bar at the top and chose Mailboxes and then drop down of Rebuild. </p><p></p><p></p><p>He said what we did was a system clean up . He said after 5 years of updates and other things installed and deleted from the system it can get gummed up. The Snow leopard install just pushed it over the edge.LOL</p><p></p><p>I am able to close Mail and Safari properly . It is still a bit slower to get the print box in Mail but it does come up. The print box comes up instantly in files or on the Web.</p><p></p><p>He said I can call back with any problems that the Snow Leopard install created and they will help at me at no charge , because I bought it from Apple.</p><p> The things he had me save on my desk top were no longer needed . They were incase everything was lost on the Rebuild Mailboxes .</p><p></p><p>The trash on my dock is full! I hope this all makes sense and I didn't forget anything </p><p>Barbara</p><p></p><p>PS I would not try this on my own. When I bought my computer we got a few free classes. The instructor showed us Library but cautioned us "Never futz with things in Library unless you know what you are doing"!</p></blockquote><p></p>
[QUOTE="Barbara Jay, post: 1452930, member: 188741"] Sure I will tell you as much as I recall. I started writing things down and then it was so complicated I knew I would not attempt this on my own. When I called I had a spinning beach-ball trying to close Safari. I closed it down with the power button. I told the tech that what I had previously tried to correct this problem. I had run repair disk permissions; cleared cookies; cleared Safari cache; deleted and re-added the printer This is what I recall we did. 1. safe boot 2. Clear the SYSTEM cache . Finder--->Home---->Library cache. Sent the System cache to the thrash ( I has cleared the cache in Safari before I called) 3. still in Library sent Launch Agents to the trash 4. still in Library sent Preferences to the trash 5. Still in Library sent Login Items to the trash Had me try mail and it still didn't work. 6.Then he had me go to Library again and go to com.apple.loginitems.plist AND com.apple.loginwindow.plist copy and past both of those to my Desk top. And sent the originals to the trash 7.In my Mail account under log in items I had something I don't know what is was or used for. He had me delete it 8. I copied and pasted my current messages and went to Archive them on to my desk top 9. Made an Archive of my sent messages too and put it on my desk top 10. Apple icon---> systems preferences---> accounts to create a Faux email account as Admin to use as a test. He told me to use my same log in password. I tried sending myself a message but Road Runner would not send it due to the same password. He said no problem we just need a message to try to print and the unsent message will do. the print box did come up but it is still much slower than when I try printing from my files or the Web. I went back to my actual email account. 11. Went to Mail in my regular mailbox and clicked on my Inbox----> went to the task bar at the top and chose Mailboxes and then drop down of Rebuild. He said what we did was a system clean up . He said after 5 years of updates and other things installed and deleted from the system it can get gummed up. The Snow leopard install just pushed it over the edge.LOL I am able to close Mail and Safari properly . It is still a bit slower to get the print box in Mail but it does come up. The print box comes up instantly in files or on the Web. He said I can call back with any problems that the Snow Leopard install created and they will help at me at no charge , because I bought it from Apple. The things he had me save on my desk top were no longer needed . They were incase everything was lost on the Rebuild Mailboxes . The trash on my dock is full! I hope this all makes sense and I didn't forget anything Barbara PS I would not try this on my own. When I bought my computer we got a few free classes. The instructor showed us Library but cautioned us "Never futz with things in Library unless you know what you are doing"! [/QUOTE]
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