mail opens for 2 seconds then quits, everytime

Joined
May 21, 2007
Messages
11
Reaction score
0
Points
1
I have been looking through the forum for some help with this matter but haven't found a similar problem.

Every time I open my mail it gives me the spinning rainbow then crashes with the typical "application Mail quit unexpectedly"

I ran the Report and got the following, it doesn't make any sense to me.

Thread 7 Crashed:
0 libSystem.B.dylib 0x9691db9e __kill + 10
1 libSystem.B.dylib 0x96994ec2 raise + 26
2 libSystem.B.dylib 0x969a447f abort + 73
3 com.apple.MessageFramework 0x00523a1a sqlite3_traceCallback + 0
4 com.apple.MessageFramework 0x0048b82e +[Library sendMessagesMatchingQuery:to:eek:ptions:] + 466
5 com.apple.MessageFramework 0x0048896e +[Library sendMessagesMatchingCriterion:to:eek:ptions:] + 1199
6 com.apple.MessageFramework 0x003a077d -[LibraryStore openSynchronouslyUpdatingMetadata:returnRetainedMessages:] + 243
7 com.apple.MessageFramework 0x003c3c3d -[LibraryStore openSynchronouslyUpdatingMetadata:] + 50
8 com.apple.CoreFoundation 0x90136a7d __invoking___ + 29
9 com.apple.CoreFoundation 0x90136468 -[NSInvocation invoke] + 136
10 com.apple.MessageFramework 0x004863dc -[MonitoredInvocation invoke] + 409
11 com.apple.MessageFramework 0x00485fbe -[InvocationQueue _drainQueue] + 772
12 com.apple.Foundation 0x96cbcf1d -[NSThread main] + 45
13 com.apple.Foundation 0x96cbcac4 __NSThread__main__ + 308
14 libSystem.B.dylib 0x968e06f5 _pthread_start + 321
15 libSystem.B.dylib 0x968e05b2 thread_start + 34

Thread 7 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x969a443f ecx: 0xb04378dc edx: 0x9691db9e
edi: 0xa07eff20 esi: 0x0d964000 ebp: 0xb04378f8 esp: 0xb04378dc
ss: 0x0000001f efl: 0x00000282 eip: 0x9691db9e cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x0002b000


I'm not the most savvy mac dude but dang, this is a bummer.

I believe it started to happen after I edited a smart folder in mail.

I also have other accounts on the iMac for the wife and kids and the mail works in their accounts.

Please help,


tks
 
Joined
Nov 28, 2007
Messages
25,564
Reaction score
486
Points
83
Location
Blue Mountains NSW Australia
Your Mac's Specs
Silver M1 iMac 512/16/8/8 macOS 11.6
You do not say what OS you are using, however if you have checked the Mail preferences and all is well, have you (1) tried Repair Permissions and if no joy (2) boot from the install DVD and run Repair Disk from there as you cannot repair a disk you are booted from.
 
OP
M
Joined
May 21, 2007
Messages
11
Reaction score
0
Points
1
the title said 10.5, if I need more than that I'll recheck.

I can't get to the preferences for mail on my account/login as the mail shuts down too quickly.

I can get to the preferences on my wife's account/login.

I've been unable to find repair permissions in the OS through spotlight but will keep searching.

Next I'll try the install from DVD.

Question. All of my mail is setup to be stored on .me. so blowing away the mail on my login and re-installing mail should be no drama, correct?

tks for the help.
 
Joined
Jan 24, 2007
Messages
878
Reaction score
9
Points
18
Location
Kailua Kona, HI
Your Mac's Specs
MBP 15", 2.66GHz Intel Core 2 Duo, 4GB RAM, OS X 10.8.2, iPad 1, 80gb iPod, ATV 1, iPhone 5
There are two maintenance programs that are very popular here, onyx and mainmenu. I run them both.

Onyx http://www.macupdate.com/info.php/id/11582

MainMenu http://www.santasw.com/

I'm having a similar problem except after mail crashes the first time it will boot up the second. I'll probably run these two programs later today to see if that helps.

Both are free and will repair permissions.
 
OP
M
Joined
May 21, 2007
Messages
11
Reaction score
0
Points
1
tks dakineyj, onyx seems to be a pretty complicated piece of software, I'm going to have to read up on it a little before I jump in on that one.

Is onyx pretty fail safe, or is it something you really need to be careful with?

I think that sounds like a dumb question, sorry.
 
Joined
Nov 28, 2007
Messages
25,564
Reaction score
486
Points
83
Location
Blue Mountains NSW Australia
Your Mac's Specs
Silver M1 iMac 512/16/8/8 macOS 11.6
To find Repair Permissions go to Utilities>Disk Utility and Repair Permissions is on the left. Just click Repair Permissions and go make a cup of coffee as it will take about twenty minutes and don't worry about the messages you see. Just let it run its course.
 
Joined
Jan 24, 2007
Messages
878
Reaction score
9
Points
18
Location
Kailua Kona, HI
Your Mac's Specs
MBP 15", 2.66GHz Intel Core 2 Duo, 4GB RAM, OS X 10.8.2, iPad 1, 80gb iPod, ATV 1, iPhone 5
Just open up Onyx. It will check SMART something and then check the startup disk. After it is done doing that hit the Automation tab, check what you want it to do and hit start.
 
Joined
Nov 16, 2006
Messages
638
Reaction score
6
Points
18
Location
UK, London
Your Mac's Specs
13 inch Macbook Pro Retina, 2.7ghz, 128gb SSD
In your library folder in your home folder look for a folder called preferences. In that folder search for a file for called com.apple.mail.plist.

move this file to the desktop and then relaunch Mail.

If mail seems to be running fine then you can delete that file you moved to the desktop.

However if the problem persists then move the file back to ~/library/preferences
 
OP
M
Joined
May 21, 2007
Messages
11
Reaction score
0
Points
1
shahvikram123,

Finally had a chance to check your remedy and look for the "com.apple.mail.plist" file

That file wasn't in the preferences folder.

now what??

tks for all the help, we'll keep working it.
 
Joined
Nov 28, 2007
Messages
25,564
Reaction score
486
Points
83
Location
Blue Mountains NSW Australia
Your Mac's Specs
Silver M1 iMac 512/16/8/8 macOS 11.6
Just one question - you did go to Home in the menu bar and open Library>Preferences there as the file will not appear in the System Library?
 
OP
M
Joined
May 21, 2007
Messages
11
Reaction score
0
Points
1
harry, you were right, I was totally looking in the wrong place.

It all seems to be working just fine now but I assume I'll have to go change a couple things back as not everything seems to be in place.

Either way you slice it I'm wicked stoked!


THANKS AGAIN FOR ALL THE HELP
:D
 

Shop Amazon


Shop for your Apple, Mac, iPhone and other computer products on Amazon.
We are a participant in the Amazon Services LLC Associates Program, an affiliate program designed to provide a means for us to earn fees by linking to Amazon and affiliated sites.
Top