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Apple Computing Products:
macOS - Notebook Hardware
Macbook pro retina (mid2014) - crushed screen?
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<blockquote data-quote="techiesteve" data-source="post: 1695137" data-attributes="member: 98520"><p>Whitamos, we never did hear how aminorex got on, and if he ever did visit a UK ARS.</p><p></p><p>Only today I inspected a rMBP 13" with a crack in the bottom left corner and a row of shaky vertical coloured lines. The customer admitted knocking the MBP on the corner even though there was no damage to the clamshell exterior. There is no Apple known spontaneous cracking issue covered under warranty. If there is a crack, chip or dented clamshell warranty service is denied. If lines and no physical damage, warranty is honoured. The best protection against the cost of repairing damage or replacing after theft is insurance.</p><p></p><p>Re a previous post referencing a claim under European Consumer Law. Apple, ARS's and AASP's are aware of this. Whenever a repair is entered we are asked if a claim can be entered. To claim a copy of the receipt or invoice showing the resellers details should be supplied, a claim form has to be signed, the item being claimed shouldn't be a consumed consumable device, there should be no physical or liquid damage, and the claimant must be a consumer, not a business. A claim cannot be made for a damaged display.</p><p></p><p>You could pay to take Apple to court, but a claimant would be wasting everybody's time when physical damage is involved.</p></blockquote><p></p>
[QUOTE="techiesteve, post: 1695137, member: 98520"] Whitamos, we never did hear how aminorex got on, and if he ever did visit a UK ARS. Only today I inspected a rMBP 13" with a crack in the bottom left corner and a row of shaky vertical coloured lines. The customer admitted knocking the MBP on the corner even though there was no damage to the clamshell exterior. There is no Apple known spontaneous cracking issue covered under warranty. If there is a crack, chip or dented clamshell warranty service is denied. If lines and no physical damage, warranty is honoured. The best protection against the cost of repairing damage or replacing after theft is insurance. Re a previous post referencing a claim under European Consumer Law. Apple, ARS's and AASP's are aware of this. Whenever a repair is entered we are asked if a claim can be entered. To claim a copy of the receipt or invoice showing the resellers details should be supplied, a claim form has to be signed, the item being claimed shouldn't be a consumed consumable device, there should be no physical or liquid damage, and the claimant must be a consumer, not a business. A claim cannot be made for a damaged display. You could pay to take Apple to court, but a claimant would be wasting everybody's time when physical damage is involved. [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
Macbook pro retina (mid2014) - crushed screen?
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