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Apple Computing Products:
macOS - Notebook Hardware
Macbook pro retina (mid2014) - crushed screen?
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<blockquote data-quote="Golgeddon" data-source="post: 1639678" data-attributes="member: 300063"><p>If Apple insist that the cracked screen is not covered by their warranty you should then advise them that it is covered by the European Sale of Consumer Goods guarantee and insist on a replacement. </p><p><a href="http://europa.eu/legislation_summaries/consumers/protection_of_consumers/l32022_en.htm" target="_blank">Sale of consumer goods and associated guarantees</a></p><p>In Ireland and the UK we have a Small Claims Court where it is possible to take a case against a seller for a fee of €25 - it proves very useful in cases like this. A letter to the original seller, clearly outlining the problem, detailing their refusal to repair or replace and stating that you will now take a case under the relevant legislation usually persuades them to replace faulty merchandise. Not sure if you have something similar in Poland but even quoting the legislation and threatening to take a case may persuade Apple to reconsider a refusal to repair under their warranty. Good luck!!</p></blockquote><p></p>
[QUOTE="Golgeddon, post: 1639678, member: 300063"] If Apple insist that the cracked screen is not covered by their warranty you should then advise them that it is covered by the European Sale of Consumer Goods guarantee and insist on a replacement. [url=http://europa.eu/legislation_summaries/consumers/protection_of_consumers/l32022_en.htm]Sale of consumer goods and associated guarantees[/url] In Ireland and the UK we have a Small Claims Court where it is possible to take a case against a seller for a fee of €25 - it proves very useful in cases like this. A letter to the original seller, clearly outlining the problem, detailing their refusal to repair or replace and stating that you will now take a case under the relevant legislation usually persuades them to replace faulty merchandise. Not sure if you have something similar in Poland but even quoting the legislation and threatening to take a case may persuade Apple to reconsider a refusal to repair under their warranty. Good luck!! [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
Macbook pro retina (mid2014) - crushed screen?
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