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Apple Computing Products:
macOS - Notebook Hardware
Macbook pro retina (mid2014) - crushed screen?
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<blockquote data-quote="techiesteve" data-source="post: 1638950" data-attributes="member: 98520"><p>I'm a technician at a UK Apple Authorised Service Provider. If we or any other service provider inspected a MacBook Pro Retina display as in the photograph, we would have to refuse warranty service. If a customer has an explanation for the cracks other than physical damage it is not up to us to accept their explanation and cover under warranty, if the display is cracked or has black pressure marks we have to refuse warranty service. The same would go for any European AASP. If the customer disputes refusal of warranty service, we upload a picture showing the damage and the customers explanation to Apple TSPS. In all cases I have dealt with similar to this, TSPS have instructed us to refuse warranty support, only offering a chargeable repair. Your only chance, and I would think a slim one, would be to take it to an Apple store. Apple have more leeway in making their decisions than does an AASP. If you are visiting the UK I would advise you to book an Apple Store appointment in advance.</p></blockquote><p></p>
[QUOTE="techiesteve, post: 1638950, member: 98520"] I'm a technician at a UK Apple Authorised Service Provider. If we or any other service provider inspected a MacBook Pro Retina display as in the photograph, we would have to refuse warranty service. If a customer has an explanation for the cracks other than physical damage it is not up to us to accept their explanation and cover under warranty, if the display is cracked or has black pressure marks we have to refuse warranty service. The same would go for any European AASP. If the customer disputes refusal of warranty service, we upload a picture showing the damage and the customers explanation to Apple TSPS. In all cases I have dealt with similar to this, TSPS have instructed us to refuse warranty support, only offering a chargeable repair. Your only chance, and I would think a slim one, would be to take it to an Apple store. Apple have more leeway in making their decisions than does an AASP. If you are visiting the UK I would advise you to book an Apple Store appointment in advance. [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
Macbook pro retina (mid2014) - crushed screen?
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