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Apple Computing Products:
macOS - Notebook Hardware
Macbook pro retina (mid2014) - crushed screen?
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<blockquote data-quote="aminorex" data-source="post: 1638773" data-attributes="member: 343050"><p>Hello everybody,</p><p></p><p>I've recently bought a brand new 15inch macbook pro with retina display from an authorized reseller (Cortland) here in Poland. I had no problems with it at all for about 4 months but then suddenly something terrible happened - part of my screen turned black (as a matter of fact it started with gray, but about 10 hours later turned black and so it remained) without a reason - at least I cant think of anything that may have caused the problem (I havent spilled any liquid on my computer or dropped it). The only strange thing I can think of is that from the very beginning when I was pressing the unibody case on the other side of the screen, everything was perfectly ok except of the lower-left corner. It was kinda "pulsating" even if I pressed very lightly, but I wasn't really paying attention to it since it wasn't affecting normal computer usage.</p><p>So, when a black strip on the left side of the screen appeared (out of nowhere, I just opened the computer and it was there) I wanted to check out what happened and I pressed (probably "touched" would be a better word here since I was very careful knowing that the screen reacts oddly in this area) and then it "cracked". I have no idea what happened, but now the screen looks like something inside is broken and I dont know what to do.</p><p>Macbook is of course still under warranty but we don't have any official apple stores here in Poland - only "authorized resellers" and "authorized services" who probably have to contact apple somwhere in Europe when they for ex. want to change the broken computer for a new model. Im a little bit worried that they will try to convince me that this is my fault and its mechanical failure so its not under warranty, and I really dont have money to pay for the replacement of whole screen. So my question is - what do I have to say in the service so they would take my macbook and repair it. I will be visiting London for 4 days in the near future so there is an option that I can go to apple store there and try my luck but will they manage to repair my laptop in that period of time? Is it better idea to go to apple store in London or to do something in Poland? I will be grateful for all suggestions and help</p><p></p><p>ps. here's the photo of how my screen looks right now: <a href="https://drive.google.com/file/d/0B6PiO3hWo5M8NWtpN09NNlRMMnRxYk5KVjBabEVjYWdGU19N/view?usp=sharing" target="_blank">https://drive.google.com/file/d/0B6PiO3hWo5M8NWtpN09NNlRMMnRxYk5KVjBabEVjYWdGU19N/view?usp=sharing</a></p><p>ps2. sorry for my bad english</p></blockquote><p></p>
[QUOTE="aminorex, post: 1638773, member: 343050"] Hello everybody, I've recently bought a brand new 15inch macbook pro with retina display from an authorized reseller (Cortland) here in Poland. I had no problems with it at all for about 4 months but then suddenly something terrible happened - part of my screen turned black (as a matter of fact it started with gray, but about 10 hours later turned black and so it remained) without a reason - at least I cant think of anything that may have caused the problem (I havent spilled any liquid on my computer or dropped it). The only strange thing I can think of is that from the very beginning when I was pressing the unibody case on the other side of the screen, everything was perfectly ok except of the lower-left corner. It was kinda "pulsating" even if I pressed very lightly, but I wasn't really paying attention to it since it wasn't affecting normal computer usage. So, when a black strip on the left side of the screen appeared (out of nowhere, I just opened the computer and it was there) I wanted to check out what happened and I pressed (probably "touched" would be a better word here since I was very careful knowing that the screen reacts oddly in this area) and then it "cracked". I have no idea what happened, but now the screen looks like something inside is broken and I dont know what to do. Macbook is of course still under warranty but we don't have any official apple stores here in Poland - only "authorized resellers" and "authorized services" who probably have to contact apple somwhere in Europe when they for ex. want to change the broken computer for a new model. Im a little bit worried that they will try to convince me that this is my fault and its mechanical failure so its not under warranty, and I really dont have money to pay for the replacement of whole screen. So my question is - what do I have to say in the service so they would take my macbook and repair it. I will be visiting London for 4 days in the near future so there is an option that I can go to apple store there and try my luck but will they manage to repair my laptop in that period of time? Is it better idea to go to apple store in London or to do something in Poland? I will be grateful for all suggestions and help ps. here's the photo of how my screen looks right now: [url]https://drive.google.com/file/d/0B6PiO3hWo5M8NWtpN09NNlRMMnRxYk5KVjBabEVjYWdGU19N/view?usp=sharing[/url] ps2. sorry for my bad english [/QUOTE]
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Apple Computing Products:
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Macbook pro retina (mid2014) - crushed screen?
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