- Joined
- Dec 18, 2011
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- 50
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- Your Mac's Specs
- MacBook Pro 9,2; 2.5 GHz Intel Core i5; 16 GB 1600 MHz DDR3
Thank you, this was actually very helpful, because I completely don't know how to behave in this kind of situation (fortunately it's the 1st time I've broken a macbook ;D ) and what to say to not make my situation even worse.
The only thing I'm afraid of is that they'll keep asking - as pigoo3 said, laptop screens don't crack spontaneously. It may have been damaged from the very beginning, but the fact is, there must have been some "human factor" that made it even worse - even if it was just me touching the screen in what I would call a normal manner. On the one hand, this definitely shouldn't make it crack if the computer was 100% functional (and that's what I would like them to understand), but on the other hand, the damage was somehow made by me and probabily they wouldnt believe that it came completely out of nowhere. Anyways, I'll try do convince them
Sorry to read of your misfortune. If all else fails, the information on these two websites may be of interest to you as alternatives:
My Mac's Screen Is Broken, Now What? - Tuts+ Computer Skills Tutorial
https://discussions.apple.com/thread/4411858
Best wishes, Nate