Forums
New posts
Articles
Product Reviews
Policies
FAQ
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Menu
Log in
Register
Install the app
Install
Forums
Apple Computing Products:
macOS - Notebook Hardware
MacBook Pro 15-inch 2018 Trackpad issues
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="Vision Dreamer" data-source="post: 1817336" data-attributes="member: 361145"><p>Apparently, there is a rule at Apple where, if the repair takes more than 14 woking days, the machine would be replaced. However, it doesn't matter that it's been three weeks since the machine was first taken in to the depot, nor does it matter that the problem with the trackpad still exists, the rule no longer applies since the machine was handed back to me. Apple's response is to simply take it back and have the top case replaced again. It was really funny when Apple customer service noted how bad they felt and offered to pay for the repairs for a machine that is under warranty and also have AppleCare+.</p><p></p><p>To add to the frustration, their senior advisers seem to be shying away from this issue. I say "this issue" because I have contacted Apple in the past about software issues and the follow-up was very good till there was a solution. However, with this track-pad issue, I get promises from Senior Advisers that they will "own the problem" till it is solved. They provide extension numbers and email addresses but will not return calls nor respond to emails.</p><p></p><p>What's next! Looks like they have dug-in and will not replace the machine. Unfortunately, it must go back in again for the same issue.</p></blockquote><p></p>
[QUOTE="Vision Dreamer, post: 1817336, member: 361145"] Apparently, there is a rule at Apple where, if the repair takes more than 14 woking days, the machine would be replaced. However, it doesn't matter that it's been three weeks since the machine was first taken in to the depot, nor does it matter that the problem with the trackpad still exists, the rule no longer applies since the machine was handed back to me. Apple's response is to simply take it back and have the top case replaced again. It was really funny when Apple customer service noted how bad they felt and offered to pay for the repairs for a machine that is under warranty and also have AppleCare+. To add to the frustration, their senior advisers seem to be shying away from this issue. I say "this issue" because I have contacted Apple in the past about software issues and the follow-up was very good till there was a solution. However, with this track-pad issue, I get promises from Senior Advisers that they will "own the problem" till it is solved. They provide extension numbers and email addresses but will not return calls nor respond to emails. What's next! Looks like they have dug-in and will not replace the machine. Unfortunately, it must go back in again for the same issue. [/QUOTE]
Verification
Post reply
Forums
Apple Computing Products:
macOS - Notebook Hardware
MacBook Pro 15-inch 2018 Trackpad issues
Top