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Apple Computing Products:
macOS - Notebook Hardware
MacBook Pro 15-inch 2018 Trackpad issues
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<blockquote data-quote="Vision Dreamer" data-source="post: 1817092" data-attributes="member: 361145"><p>Jake, thanks for your assessment. I agree 100 percent. As I noted earlier, the promised 1-2 hours turnaround time was the main factor which convinced me to use the depot. Now I am living with my mistakes. I must however give a lot of credit to the “depot guy”. The MBP was returned yesterday and it appears to be in excellent condition, cosmetically. That being said, sometimes scuffs, dings and other issues are not immediately obvious.</p><p></p><p>To recap, last Friday the new logic board had arrived but without the matching “top case”. A “top case” was ordered which arrived on Monday. It was installed and tested the same day and I was able to pick up the machine yesterday (Tuesday). </p><p></p><p>It took 6 hours to install the latest time-machine backup only to discover that the new track pad is displaying similar symptoms but this time not only on the left, but the right side as well, where it would intermittently freeze.</p><p></p><p>According to my calculation, it’s been a total of sixteen frustrating days thus far and the machine is still malfunctioning. Needless to say, I am stunned and possibly irrational as a result, so I should take a few deep breaths before responding. However, I see two possible options. (1) take it back to the “depot guy” or, (2) contact Apple. I would expect Apple to tell me to take it back to the “depot guy” to complete the job.</p></blockquote><p></p>
[QUOTE="Vision Dreamer, post: 1817092, member: 361145"] Jake, thanks for your assessment. I agree 100 percent. As I noted earlier, the promised 1-2 hours turnaround time was the main factor which convinced me to use the depot. Now I am living with my mistakes. I must however give a lot of credit to the “depot guy”. The MBP was returned yesterday and it appears to be in excellent condition, cosmetically. That being said, sometimes scuffs, dings and other issues are not immediately obvious. To recap, last Friday the new logic board had arrived but without the matching “top case”. A “top case” was ordered which arrived on Monday. It was installed and tested the same day and I was able to pick up the machine yesterday (Tuesday). It took 6 hours to install the latest time-machine backup only to discover that the new track pad is displaying similar symptoms but this time not only on the left, but the right side as well, where it would intermittently freeze. According to my calculation, it’s been a total of sixteen frustrating days thus far and the machine is still malfunctioning. Needless to say, I am stunned and possibly irrational as a result, so I should take a few deep breaths before responding. However, I see two possible options. (1) take it back to the “depot guy” or, (2) contact Apple. I would expect Apple to tell me to take it back to the “depot guy” to complete the job. [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
MacBook Pro 15-inch 2018 Trackpad issues
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