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Apple Computing Products:
macOS - Notebook Hardware
MacBook Pro 15-inch 2018 Trackpad issues
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<blockquote data-quote="MacInWin" data-source="post: 1816869" data-attributes="member: 396914"><p>I think most of his problem stems from this:</p><p></p><p></p><p>He didn't GO to Apple, he called them. He didn't take the machine to Apple, he took it to an authorized repair person (albeit one recommended by Apple). </p><p></p><p>I think, had he taken it to the nearest Apple store, he would have gotten an immediate replacement. But now it's in the hands of this "depot" guy who doesn't seem to know what he is doing. </p><p></p><p>Apple Canada may help, but I personally think sugar works better than vinegar in this kind of situation. If the new machine comes back with ANY new marks or scuffs from this depot, I would take it to the Apple store in the next town and have a pleasant discussion with the manager, face to face, explaining the whole saga and simply saying that "I have a machine with this and this damage from an Apple-recommended repair depot, after waiting this long. What can, will, Apple do to make it right?"</p></blockquote><p></p>
[QUOTE="MacInWin, post: 1816869, member: 396914"] I think most of his problem stems from this: He didn't GO to Apple, he called them. He didn't take the machine to Apple, he took it to an authorized repair person (albeit one recommended by Apple). I think, had he taken it to the nearest Apple store, he would have gotten an immediate replacement. But now it's in the hands of this "depot" guy who doesn't seem to know what he is doing. Apple Canada may help, but I personally think sugar works better than vinegar in this kind of situation. If the new machine comes back with ANY new marks or scuffs from this depot, I would take it to the Apple store in the next town and have a pleasant discussion with the manager, face to face, explaining the whole saga and simply saying that "I have a machine with this and this damage from an Apple-recommended repair depot, after waiting this long. What can, will, Apple do to make it right?" [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
MacBook Pro 15-inch 2018 Trackpad issues
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