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Apple Computing Products:
macOS - Notebook Hardware
MacBook Pro 15-inch 2018 Trackpad issues
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<blockquote data-quote="Vision Dreamer" data-source="post: 1816820" data-attributes="member: 361145"><p>The new logic board arrived Friday afternoon. I had visions of my repaired MBP in my hands by the of the day. Then, it was explained to me that the top case is paired with the logic board and they did not send the matching top case along with the new logic board. I am not sure what was wrong with the first top case but a second one was ordered and is scheduled to arrive on Monday. So more waiting....</p><p></p><p>Being extremely frustrated, I called apple again and spoke with someone in customer service about a replacement. They did indicate that a replacement will be considered only if the repairs are not completed by March 23rd. Although, same day service after the parts were delivered, was originally promised, Apple is saying within 14 days is acceptable. </p><p></p><p>If the MBP was one year old or even 6 months, or abused and something went wrong, I can understand waiting for repairs. However, this unit is barely broken in, in pristine condition, and it failed. I would expect Apple to be extremely embarrassed that a premium machine would fail so quickly, replace it without hesitation, then go away and determine how to prevent it from happening again.</p></blockquote><p></p>
[QUOTE="Vision Dreamer, post: 1816820, member: 361145"] The new logic board arrived Friday afternoon. I had visions of my repaired MBP in my hands by the of the day. Then, it was explained to me that the top case is paired with the logic board and they did not send the matching top case along with the new logic board. I am not sure what was wrong with the first top case but a second one was ordered and is scheduled to arrive on Monday. So more waiting.... Being extremely frustrated, I called apple again and spoke with someone in customer service about a replacement. They did indicate that a replacement will be considered only if the repairs are not completed by March 23rd. Although, same day service after the parts were delivered, was originally promised, Apple is saying within 14 days is acceptable. If the MBP was one year old or even 6 months, or abused and something went wrong, I can understand waiting for repairs. However, this unit is barely broken in, in pristine condition, and it failed. I would expect Apple to be extremely embarrassed that a premium machine would fail so quickly, replace it without hesitation, then go away and determine how to prevent it from happening again. [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
MacBook Pro 15-inch 2018 Trackpad issues
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