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Mac vs Xfinity/Comcast
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<blockquote data-quote="Lightcraftsman" data-source="post: 1610945" data-attributes="member: 253972"><p>I have to agree with the comments about Comcast's contract workers. My wife and I moved to Colorado in late July and Comcast was our only choice for high-speed internet. It took four service calls over two months to get our connection working properly. We finally had someone in a Comcast van show up last week and install the exterior wiring correctly. The first three (three!) people who showed up left a rat's nest of wires hanging off the outside of our house. We also had a bad modem originally, then got a replacement modem but still had connection issues; drop outs, 2 Mbs download speeds when it worked, etc. Our third modem was the wrong model and didn't give us the speed we're paying for. Now we're getting >50 Mbs download. We've had a fast, reliable connection for one week.</p><p></p><p>I spent four to five hours per week talking with Comcast tech support before we got the issue resolved. The front-line support is outsourced and the reps follow a script. They displayed a complete lack of thinking skills. The last rep I spoke with on the phone is based in Seattle and knew his stuff. He diagnosed and fixed my modem issue on the first try and identified the outside cabling mess as the culprit.</p><p></p><p>This is a process issue.I find it hard to believe a company as large as Comcast does not realize how much money they are wasting on incompetent tech support and installation personnel. That's what happens when a company is hand a monopoly by government fiat.</p></blockquote><p></p>
[QUOTE="Lightcraftsman, post: 1610945, member: 253972"] I have to agree with the comments about Comcast's contract workers. My wife and I moved to Colorado in late July and Comcast was our only choice for high-speed internet. It took four service calls over two months to get our connection working properly. We finally had someone in a Comcast van show up last week and install the exterior wiring correctly. The first three (three!) people who showed up left a rat's nest of wires hanging off the outside of our house. We also had a bad modem originally, then got a replacement modem but still had connection issues; drop outs, 2 Mbs download speeds when it worked, etc. Our third modem was the wrong model and didn't give us the speed we're paying for. Now we're getting >50 Mbs download. We've had a fast, reliable connection for one week. I spent four to five hours per week talking with Comcast tech support before we got the issue resolved. The front-line support is outsourced and the reps follow a script. They displayed a complete lack of thinking skills. The last rep I spoke with on the phone is based in Seattle and knew his stuff. He diagnosed and fixed my modem issue on the first try and identified the outside cabling mess as the culprit. This is a process issue.I find it hard to believe a company as large as Comcast does not realize how much money they are wasting on incompetent tech support and installation personnel. That's what happens when a company is hand a monopoly by government fiat. [/QUOTE]
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