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<blockquote data-quote="Randy B. Singer" data-source="post: 1610688" data-attributes="member: 190607">Comcast is a huge company, servicing huge areas of the U.S., and one of their secrets is that many of the technicians who come out to your home don't work for Comcast, they are independent contractors that Comcast hires.&nbsp; In most cases how good your technician is depends completely on the luck of the draw.&nbsp; Many of them won't have any specific knowledge about Macintosh computers at all; maybe just a tech note from Comcast.One thing that you can do is request that Comcast send out the &quot;area supervisor&quot; either by themselves or along with any technician they send out.&nbsp; I once did this, and I made friends with the area supervisor when he showed up, and he showed me a number of juicy tricks for getting quite a bit more performance out of my Internet connection.&nbsp; He ended up staying and chatting for quite a long time, the entire time he kept busy doing one cool thing after another.Every one of the Internet providers, in my experience, are heartless and to varying degrees incompetent or uncaring. (Some would say &quot;evil.&quot;) Comcast is one of the lesser evils, but they are still far from being a good company.</blockquote>

[QUOTE="Randy B. Singer, post: 1610688, member: 190607"] Comcast is a huge company, servicing huge areas of the U.S., and one of their secrets is that many of the technicians who come out to your home don't work for Comcast, they are independent contractors that Comcast hires. In most cases how good your technician is depends completely on the luck of the draw. Many of them won't have any specific knowledge about Macintosh computers at all; maybe just a tech note from Comcast. One thing that you can do is request that Comcast send out the "area supervisor" either by themselves or along with any technician they send out. I once did this, and I made friends with the area supervisor when he showed up, and he showed me a number of juicy tricks for getting quite a bit more performance out of my Internet connection. He ended up staying and chatting for quite a long time, the entire time he kept busy doing one cool thing after another. Every one of the Internet providers, in my experience, are heartless and to varying degrees incompetent or uncaring. (Some would say "evil.") Comcast is one of the lesser evils, but they are still far from being a good company. [/QUOTE]

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