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<blockquote data-quote="John Roberts" data-source="post: 1617359" data-attributes="member: 336645">Thanks for the suggestions guys, but they don't deal with the problem.&nbsp; When I click on update rom the App Store I am requested to put in my Apple ID and Password.&nbsp; I do that.&nbsp; The system tries to give me an update but replies in a new box...&quot;Update Unavailable with this Apple ID.&nbsp; This update is not available for this Apple ID either because it was bought by a different user of the item was refunded or cancelled&nbsp; &nbsp; &nbsp; [OK]&quot;All three programs came with the computer when I bought it new in July 2010.&nbsp;&nbsp; I did not have an ID for the store until I got a iPad two years ago.&nbsp; &nbsp; &nbsp; So I have no where to go with this.There are a few other complaints about this computer now that I got Yosemite so I guess I've got to haul it off to the Apple store and see if they will deal with things.John..... who is still only mildly distressed.</blockquote>

[QUOTE="John Roberts, post: 1617359, member: 336645"] Thanks for the suggestions guys, but they don't deal with the problem. When I click on update rom the App Store I am requested to put in my Apple ID and Password. I do that. The system tries to give me an update but replies in a new box... "Update Unavailable with this Apple ID. This update is not available for this Apple ID either because it was bought by a different user of the item was refunded or cancelled [OK]" All three programs came with the computer when I bought it new in July 2010. I did not have an ID for the store until I got a iPad two years ago. So I have no where to go with this. There are a few other complaints about this computer now that I got Yosemite so I guess I've got to haul it off to the Apple store and see if they will deal with things. John..... who is still only mildly distressed. [/QUOTE]

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