Junos Pulse Client on OS X Yosemite

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I'm trying to run the Junos Pulse client (VPN) on my Macbook Pro (OS X Yosemite) and keep getting the following error message: "Hotspot restricting network access" - any suggestions? Thanks for the help
 
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not sure how much clearer I can get as this is the problem that I'm having. Is there specific information that you need that will enable you to solve the problem? Thanks
 

chscag

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I'm trying to run the Junos Pulse client (VPN) on my Macbook Pro (OS X Yosemite) and keep getting the following error message: "Hotspot restricting network access" - any suggestions? Thanks for the help

Have you checked the Indiana U knowledge base? It appears the Junos Pulse client is for iOS devices. LINK
 
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The Junos Pulse client that I'm using is the following: ps-pulse-mac-5.1r1.1-b52267-installer.dmg. I am aware of the iOS client but I believe this one is specific for OS X
 

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Everything I've read about the Junos Pulse Client for OS X shows that installation is straight forward. However, I suspect that the client likely needs to be updated for Yosemite. You need to contact their support and ask them if their client is compatible with Yosemite.
 
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Everything I've read about the Junos Pulse Client for OS X shows that installation is straight forward. However, I suspect that the client likely needs to be updated for Yosemite. You need to contact their support and ask them if their client is compatible with Yosemite.
Thank you!
 

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I would guess you have Hotspot Shield installed and running while trying to launch yet another VPN.
 
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Junos Pulse

I'm trying to run the Junos Pulse client (VPN) on my Macbook Pro (OS X Yosemite) and keep getting the following error message: "Hotspot restricting network access" - any suggestions? Thanks for the help

The point chas_m was making that saying you have an error message needs to be prefaced with the steps that you took and/or the steps that worked. In this case, it sounds like it is installed/running and you are getting the error when you go to make the secure connection. Are you authenticating using credentials (username/password)? I would assume so. Are you getting the error before or after you have entered your credentials? This is not likely a Mac-specific issue, more of an issue with the environment Pulse needs in order to make a secure connection. To find a solution, I recommend you make contact with the IT Support for whomever's network you are trying to connect to, since they know specifically what their network rules/policies are and could likely tell you what you need to do differently.

Also, there is an extensive troubleshooting document here which may be helpful. In general, Junos Pulse likes a "clean/straight shot" between your device and the local gateway to the Internet. If that gateway is a public hotspot, it likely sees it as a security risk and won't connect.

On a more general note to other things mentioned in this forum, Junos Pulse has an installer in Mac/Windows environments, but in iOS/Android environments, it is downloaded/installed from the App Store/Google Play stores, respectively. It is a great multiplatform option for secure network access.

I don't work for Junos, but I do support Pulse in all of the above OS environments for a large healthcare company.
 

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