iTunes or iPhone?!

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iTunes Version 12.0.1.26
iPhone Version 8.1

I updated my phone and laptop OS within the last few weeks. Since then as apps come due for update on the phone I have been trying to use iTunes to update them except they don't update. I update them through iTunes and iTunes shows the latest version of the app is installed. If I Sync the phone after update it SHOULD update the apps on the phone but they still show update required on the phone by a number showing up next to the App store icon on the phone. I end up having to update the phone apps through the phone and not via the computer.

Even after updating the app on the phone it still shows up in the update area as if it hasn't been updated. It doesn't say "Update" but instead says "Open". If I open it, it works as advertised yet won't go away from the update area and i still get the number next to the App Store icon which would indicate it still needs updated.
 

chscag

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I don't know exactly how you're doing it but when I update iOS apps (iOS 8.1) for my iPhone and iPad using iTunes (latest version) a notation "update" shows up for each app when I attach the iPhone or iPad. I just click each app that says "update" and they're updated.

Of course I could likewise access the iTunes App store from my iPhone or iPad and update them directly. I prefer updating using iTunes first because it's faster and I can retain a copy of the app on my Mac.
 
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That's how I update them. When I use iTunes that is. But when they update via iTunes, for whatever reason, the phone doesn't show/acknowledge they are updated and I'm not sure why. The notification that shows up on the phone letting me know they need updated remains even after I update the app in iTunes and then sync it to the phone. It's almost like the phone isn't letting the update notification go away.
 

chscag

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Yeah, that's not normal. When I do my app updates with my iPhone or iPad attached to my iMac they no longer show up as needing to be updated. After you do the updates, try rebooting your iPhone to see what happens. You shouldn't have to do it that way, but let's see if they get updated after the reboot.
 
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Waiting 5 seconds or 5 minutes to restart it after shutting it off doesn't help.
 
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MacInWin

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I've had that same problem. I found two workarounds, neither pretty. The first one is to watch on the "Update" tab on the phone to see what apps it thinks (for a few seconds) need updating (They quickly shift to "Open" but the flag doesn't go away). Now delete that app and reinstall. The counter is updated.

The second is harder to make work, but if you open the Apple Store App on the iPhone and then tap the "Update" button and very, very quickly tap the "Update" beside any app before it switches to "Open" it will begin a download of that, and will show the other apps triggering the flag as "Update" as well and let you install them. I've taken to letting the iPhone do the updates just so that the flags are set, then download into iTunes so that the two are in sync.

Apple needs to fix the beacon.
 
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I deleted the app from the phone, restarted the phone, updated the app in iTunes and then reinstalled it. Works but as you said MacInWin, it isn't pretty. It's a pain to have to delete, update and then reinstall the app.
 
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MacInWin

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Yeah, it is. So just go with updates on the iPhone, then let iTunes download the same update so that they are in sync. It's backwards, but works.
 

Rod


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I too have managed to duplicate the problem described with the exception that if I update on the phone, and say I have 7 updates, after updating one the number on the icon changes to 6. The updated app is removed from the update list and put under a date for today as "Updated on Fri 14th November" with the Open button next to it. However the update banner on my iPhone apps list in iTunes does not disappear even after a sync.
 
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MacInWin

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Rod, the decrement from 7 to 6 is proper operation, and will eventually go away after all 7 are updated.

Syncing with iTunes does NOT change the update flag in iTunes, which is why I then download the same update on iTunes after letting the app update on the iPhone. That download resets the update flag in iTunes. If I do the reverse, download the update to iTunes, then sync to the phone to put the new app there, I randomly get the problem of the flag showing updates, but the update tab showing all as updated and no way of eliminating the flag and number. Except of course, the two tricks I mentioned.
 

Rod


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Yes, agreed both methods work. Really this has never presented a problem to me and I was totally unaware of it until NAVET posted the thread. I almost always perform updates on the device in question using WiFi rather than in iTunes. So I never looked at iPhone apps in iTunes.:D
Just goes to show how many ways there are of doing the same thing.
 

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