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Message: <blockquote data-quote="Rod" data-source="post: 1611048" data-attributes="member: 204485">Well I'm still a little confused, you say you have the same account on iTunes but in the quote above you mention trying a backup from your "wifes account".Just to humour me would you please login to iTunes go to the Store and under Account > Manage devices (click the blue manage devices at the end of the section) to see what devices are associated with your account. If you see a time frame e.g. a number of days on any of your devices especially your Mac it means your Mac is no longer associated with your account and you cannot access those downloads/software associated with your account until the time is up.</blockquote>