After three years, the keys on my MacBook just started falling off. I went into the Apple Store in London and the tech took one look at it and wrote out a work authorization to fix it. But they said it would take 6-10 days, which I didn't have. So they told me just make an appointment the next place I end up and it'll get taken care of.
So I went through the Apple website here in Amsterdam and made an appointment for last Wednesday, but the Apple Store here is closed so the only spots available were authorized repair shops. No problem, I have the work authorization. I go in, sign some paperwork, and drop it off. They say it'll be about a week, but at least I'll be here that long.
Come late Thursday, they email me to say there's "liquid residue" inside the machine and it'll cost $750 to repair their defective keyboard. I spent most of Friday on the phone with Apple, first trying to get them to approve the repair, then just trying to get them to wave the diagnostic fee. Eventually Apple tells me they have no ability, as a massive multinational corporation, to tell their authorized repair shop to return the machine and the best they can do is to suggest I get a second opinion once I get it back.
The kicker is the shop shipped it an hour away to get diagnosed, so they won't return it to me until Tuesday night. Unfixed. And for $70. That's a full week I've had to take off work just to get yanked around.
I'm ticked off at Apple for making a crappy, defective product, for telling me they'd fix it and then abandoning me. I'm ticked at the repair shop for being scummy and trying to rip me off. And I'm ticked at myself for trusting that Apple would stand behind their products.
I'd complain about it to Apple, but their callback service is broken and won't call my number, so all that happens is I get an email that says my number is wrong. It's not wrong, they called me on it on Friday, so it worked at least once.
Screw Apple. I was literally waiting for the new MacBooks to be announced so I could buy one, but after this I'm not buying another Apple product again.
So I went through the Apple website here in Amsterdam and made an appointment for last Wednesday, but the Apple Store here is closed so the only spots available were authorized repair shops. No problem, I have the work authorization. I go in, sign some paperwork, and drop it off. They say it'll be about a week, but at least I'll be here that long.
Come late Thursday, they email me to say there's "liquid residue" inside the machine and it'll cost $750 to repair their defective keyboard. I spent most of Friday on the phone with Apple, first trying to get them to approve the repair, then just trying to get them to wave the diagnostic fee. Eventually Apple tells me they have no ability, as a massive multinational corporation, to tell their authorized repair shop to return the machine and the best they can do is to suggest I get a second opinion once I get it back.
The kicker is the shop shipped it an hour away to get diagnosed, so they won't return it to me until Tuesday night. Unfixed. And for $70. That's a full week I've had to take off work just to get yanked around.
I'm ticked off at Apple for making a crappy, defective product, for telling me they'd fix it and then abandoning me. I'm ticked at the repair shop for being scummy and trying to rip me off. And I'm ticked at myself for trusting that Apple would stand behind their products.
I'd complain about it to Apple, but their callback service is broken and won't call my number, so all that happens is I get an email that says my number is wrong. It's not wrong, they called me on it on Friday, so it worked at least once.
Screw Apple. I was literally waiting for the new MacBooks to be announced so I could buy one, but after this I'm not buying another Apple product again.