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Does anyone know much about a Mac cleaning software called MacTuneUp? I recently paid for a 1 year tech suport account for my iMac with a company called iYogi. Before paying the $150.00 it cost me for the 1 year tech support plan, I had never, I repeat: NEVER had any malware or adware issues with my computer. 2 weeks ago, I backed up all my important photos and documents via my dropbox cloud service so that I could upgrade my OS X system from Snow Leopard to Yosemite. Worst decision I could have made. Upon the install of Yosemite, my entire OS crashed to an all white/grey screen. I could not get the computer to reboot. I googled Apple Care for a phone number to see if I could pay for Mac support but instead ended up with a phone number to a certified Appel 24/7 Tech Support group called iYogi.. The funny thing about it is that I thought I was speaking with Apple Care all the way up until they told me I'll need to pay them for a 1 year tech support service that will cover up to 5 devices in the home if I should need it. As it always is, when our computers crash or give out on us, it seems to us to be a dire emergency, which we feel forced to cough up the money their asking for to help us - no matter the cost. So I did. I paid the $150.00 and then authorized remote access to my computer by iYogi. They were able to get my computer to boot and re-install Yosemite. At this point, I thought they were the best tech support group known to man until after the remote session ended and I began immediately recieving tons of pop-ups, and Ads that literally took over my computer. I had never seen this before on a Mac; and I've been a Avid Mac user since 1999. Suddenly my computer is operating like a PC and I couldn't stop it. I called iYogi back, explained my new issue and then they suggest I get rid of a Mac Cleaning software on my computer called MacKeeper and get MacTuneUp from them (which conveniently for iYogi, this brand of MacTuneUp can only be purchased from them). They totally erased MacKeeper from my computer without my permission and told me that this software is the cause of the adware and malware I am receiving. I tried to convince them that I had been using Mackeeper upwards of 3 years and it had never given me any problems before, but it was like talking to a wall. They deleted the app from my computer anyway and then insisted I buy MacTuneUp from them for $79.00 dollars. I told them I didn't have anymore money to give them at this time and that the $150.00 was already putting me in a bind.
Fast-Forwarding to this morning, I called iYogi Tech Support back and insisted they do something to fix the issue because this adware/malware problem didn't start until I signed a 1yr agreement with them.. They took remote access to my computer once again as if they were really going to resolve the issue this time and they dooped me by actually installing the MacTuneUp software onto my computer and entering a Token number for the application to open up. They ran a complete scan of my computer & optimization which showed results of 1354 issues affecting my system.. This was the first time I'd seen the app opened all the way. There was a button he could have easily clicked that said "Fix Issues" but this is when he closed out of it and told me I would need to pay $79.00 to move forward.
I know this is a lot of detail given on my part to ask one simple question: Has anyone ever used MacTuneUp before and is it everything that iYogi swears it to be? Oh and is the MacKeeper app that I had on my computer before all of this b.s. happened really that bad?
One more thing I forgot to mention. Also since granting iYogi access to my computer, My external Western Digital Hard Drives will no longer work on my computer. I took the hard drives to a very reputable Apple shop in Pasadena California called Di-No computers to test the hard drives on their iMac systems and they worked perfectly fine there. Everytime I try to back up my Data to my Time Machine backup drive, I receive an error message stating: Backup Failed! I've tried connecting multiple drives since then and none will work on my computer anymore... So disgusted & dissapointed.
Any insight on any of this would be very helpful and GREATLY appreciated.
Fast-Forwarding to this morning, I called iYogi Tech Support back and insisted they do something to fix the issue because this adware/malware problem didn't start until I signed a 1yr agreement with them.. They took remote access to my computer once again as if they were really going to resolve the issue this time and they dooped me by actually installing the MacTuneUp software onto my computer and entering a Token number for the application to open up. They ran a complete scan of my computer & optimization which showed results of 1354 issues affecting my system.. This was the first time I'd seen the app opened all the way. There was a button he could have easily clicked that said "Fix Issues" but this is when he closed out of it and told me I would need to pay $79.00 to move forward.
I know this is a lot of detail given on my part to ask one simple question: Has anyone ever used MacTuneUp before and is it everything that iYogi swears it to be? Oh and is the MacKeeper app that I had on my computer before all of this b.s. happened really that bad?
One more thing I forgot to mention. Also since granting iYogi access to my computer, My external Western Digital Hard Drives will no longer work on my computer. I took the hard drives to a very reputable Apple shop in Pasadena California called Di-No computers to test the hard drives on their iMac systems and they worked perfectly fine there. Everytime I try to back up my Data to my Time Machine backup drive, I receive an error message stating: Backup Failed! I've tried connecting multiple drives since then and none will work on my computer anymore... So disgusted & dissapointed.
Any insight on any of this would be very helpful and GREATLY appreciated.
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