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Message: <blockquote data-quote="lmighton@latitu" data-source="post: 461760" data-attributes="member: 36137">I bought a MacBook Pro (17") two months ago and have not been happy with the product or support.  If I have anything plugged in besides power, and I re-start, I get the grey screen of death - kernel panic - and have to hard re-boot, unplugging everything.    Every time I've called support, they've lost all my previous 'protection plan' info which I've registered, and they have to spend lengthy times (from India) trying to figure out if I'm eligible for support (last time, this wait was an hour - the support itself never began; after an hour I gave up).  I have now registered all my personal and product info with them four times.   My experience has NOT been like the 'it just works' Mac commercials.I know some people have had good product experiences ... mine has not been.</blockquote>