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Message: <blockquote data-quote="djames42" data-source="post: 398804" data-attributes="member: 13241">If it's a 5G iPod, then you probably purchased it within the last year, right? If there's an Apple Store near you, make an appointment at the genius bar (<a href="http://www.apple.com/retail" target="_blank">http://www.apple.com/retail</a>) and they can help you diagnose it. If they can't resolve the trouble (and I can ensure you that part of their troubleshooting will involve performing a restore), then they'll replace it for you under AppleCare warranty.For what it's worth, having been through three fourth-generation iPods, I wouldn't let the one-year complimentary AppleCare run out without extending it. These things get used and abused (no matter how move love you give them).</blockquote>