ipod repair question

macman88 · Aug 21, 2005

i have to send in my 40gb photo ipod in for service. it is personalized. do you think i will get back another 40gb personalized one, or what is the standard procedure?

Aptmunich · Aug 22, 2005

I think you'll get back a standard model - without engraving.
Sorry! But let us know what happens.

D3v1L80Y · Aug 22, 2005

macman88 said:
i have to send in my 40gb photo ipod in for service. it is personalized. do you think i will get back another 40gb personalized one, or what is the standard procedure?

If you have it engraved, the replacement will be the exact same model you sent in, and it will have your engraving on it. If they need to replace the unit, you will just get a new one of the same model you sent in, and they will engrave that one with the same thing you had engraved on the original one.
I sent mine back some time ago and when I got the brand new one, they had put the same engraving on it.

From the Apple iPod Service FAQ:

What happens when an iPod is serviced?
iPod equipment sent in for service is replaced with functionally equivalent new, used, or refurbished iPod equipment. Service is processed through AppleCare's direct mail-in system. You will not receive the same iPod that was sent in for service. If your original iPod was personalized by Apple, your replacement iPod will be automatically personalized with the same text.

macman88 · Aug 22, 2005

Aptmunich- what do you mean a standard one back. that wouldn't make sense, i am pretty sure that i am going to get back a photo one, im just not sure if it will engraved.

D3v1L80Y · Aug 22, 2005

macman88 said:
Aptmunich- what do you mean a standard one back. that wouldn't make sense, i am pretty sure that i am going to get back a photo one, im just not sure if it will engraved.

You will get back the exact same model you send in, AND it will be engraved with the exact same text as the one you sent in.

:black:

Aptmunich · Aug 22, 2005

macman88 said:
Aptmunich- what do you mean a standard one back. that wouldn't make sense, i am pretty sure that i am going to get back a photo one, im just not sure if it will engraved.

Sorry, I meant you would get a "standard one" as in a regular off the shelf 40GB iPod photo model without engraving.

This used to be policy I think, obviously it has changed since the last time I checked. Thanks for clarification Devilboy.

macman88 · Aug 29, 2005

i requested service on Saturday. the box came on tuesday. i sent the box out later that day. today, (monday) i received the 40gb ipod photo engraved.