iPhone not receiving voice calls

[Rod]

All of a sudden my iPhone 7 has running iOS 13.3.1 stopped receiving voice calls. All calls to my iPhone receive a message to say phone is either switched off or out of range. I can make calls but a return call to that number receives the above message.
I haven't changed anything and all settings seem to be as before I feel like I'm missing something obvious.
I can receive voice calls via social media just not on my phone number.

 

[IWT]

Hi Rod

I'm hardly an expert on this, but one thing I would consider is "Reset All Settings". (Settings > General > Reset > Reset All Settings - as I'm sure you know )

This does not affect apps or data, but it is a big hassle resetting everything back to the way you like it.

Ian

 

[Rod]

Thanks for the rapid response Ian, I had to do this in Bali not long before we left so I know what's entailed.
It was due to a pairing issue with my Apple Watch and it did fix the problem.
I'll keep it as a last resort but may have to go that way.

 

[ferrarr]

Have you contacted your provider It sounds like an issue on their end to me?


Sent from my iPad using Mac-Forums

 

[Rod]

I did think about that but it seems to mec if iMessage and FaceTime work on this number, which they do why wouldn't the voice call? So I went online and turned off voice mail. Now callers get the, phone is switched off or out of range, message.

 

[Rod]

FIXED; Well after upgrading the iOS to 13.4.1 to no avail and ticking all the boxes on this site, Incoming iPhone Calls Go To Voicemail Without Ringing - AppleToolBox which was pretty comprehensive nothing seemed to have worked but now I'm unsure. The last two things I did on the iPhone were, reset all network settings and a hard reset of the phone using power and vol down buttons.
Lastly I went to my providers website and typed my problem into the help window. About 30sec after that my messages app went crazy, I got SMS notifications of all of my voicemail diversions.
There could have been a delay on the last two things I did on the phone or it could have been logging my problem with my provider, they have been excellent over several years.


Sent from my iPad using Mac-Forums

 

[IWT]

Great service, Rod. Wish they were all like that.

So glad it's fixed for you.

Ian

 

[Rod]

Yes me too, especially nowadays.

 

[lucytaylor01]

Check if your iPhone is not set to Silent mode or may be iPhone got stuck in Headphone mode. You can also check the sound setting as well.