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Apple Mobile Products: iPhone, iPad, iPod
iPhone Hardware and Accessories
iPhone 7 wifi issue
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<blockquote data-quote="lclev" data-source="post: 1759126" data-attributes="member: 307555"><p>You do not indicate if the phone will connect to other networks outside your home and hold a connection. If other devices can connect with no issues at your home but the phone will not stay connected there could be a problem with the phone. You have indicated it will connect to the 5GHz signal so the 2.4GHz side might be weak. I would have suggested the distance from the access point might be the problem but the 5GHz signal is the shortest. If you can connect to your 5GHz and hold the connection distance is not the issue. </p><p></p><p>The best I can suggest is to try the phone on other networks and see if it holds the connection on a 2.4GHz network. If it drops the signal on other networks then I would head back to the Apple store and swap for a new phone. If it does not it is possible there is a protocol/handshake issue between the phone and your home network router that is not affecting other devices. Usually a new router/modem will fix that but it is hard to determine if you have not tried your phone on other networks.</p><p></p><p>Do some troubleshooting and try different networks to see if the phone will hold a connection. If not, you have information you can use to explain why you need a new phone - although you do not indicate if you have apple care which could be an issue. If it does then the problem may reside in your router - the fact resetting it caused the phone to work for a while might be an indicator of router issues.</p><p></p><p>Lisa</p></blockquote><p></p>
[QUOTE="lclev, post: 1759126, member: 307555"] You do not indicate if the phone will connect to other networks outside your home and hold a connection. If other devices can connect with no issues at your home but the phone will not stay connected there could be a problem with the phone. You have indicated it will connect to the 5GHz signal so the 2.4GHz side might be weak. I would have suggested the distance from the access point might be the problem but the 5GHz signal is the shortest. If you can connect to your 5GHz and hold the connection distance is not the issue. The best I can suggest is to try the phone on other networks and see if it holds the connection on a 2.4GHz network. If it drops the signal on other networks then I would head back to the Apple store and swap for a new phone. If it does not it is possible there is a protocol/handshake issue between the phone and your home network router that is not affecting other devices. Usually a new router/modem will fix that but it is hard to determine if you have not tried your phone on other networks. Do some troubleshooting and try different networks to see if the phone will hold a connection. If not, you have information you can use to explain why you need a new phone - although you do not indicate if you have apple care which could be an issue. If it does then the problem may reside in your router - the fact resetting it caused the phone to work for a while might be an indicator of router issues. Lisa [/QUOTE]
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Apple Mobile Products: iPhone, iPad, iPod
iPhone Hardware and Accessories
iPhone 7 wifi issue
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