iPhone 6 latest iOS frozen

[rapp]

After loading the latest update, IOS wants me to enter my password and will not accept a fingerprint. Problem is, it is enlarged and I cannot change the screen. It seems to be impossible to move around the screen without pressing something. I've tried single and double clicking with 3 fingers, but I can't make it go away. Each time, it locks up saying try again in so many minutes. I am currently up to a one hour delay. I do know the password, but I cannot get a normal screen to enter it. Is there anything I can do to eliminate (permanently, I hope) the magnified screen?

 

[rapp]

I should have mentioned that this is an iPhone 6 and the IOS is whatever I just downloaded. I think it is 8.2.

 

[RadDave]

I should have mentioned that this is an iPhone 6 and the IOS is whatever I just downloaded. I think it is 8.2.

Just updated my wife's iPhone 6 to iOS 8.2 (the current release) last night w/o a problem - after an iOS update or a reset of the device the numeric passcode has to be entered, i.e. the fingerprint option is disabled for that purpose.

Did you have the zoom feature activated in the previous iOS on the phone - information HERE? If so, maybe that could be the explanation even after the update (i.e. settings carried over) - try the suggestions there. If not, are you updating OTA (Over The Air) or cabled to a computer via iTunes? Let me stop there so you can respond - further suggestions will depend on you answers. Good luck - Dave

 

[rapp]

Found the problem. I am 74. It turns out that older folks hands have less moisture and sometimes to not activate the capacitive touch screen, especially when you have to use 3 fingers. I had my granddaughter do a 3 finger double-click and then turned OFF the zoom feature. I am told that sometimes using hand lotion helps. Oh well... Thanks for the help - you were dead on - yes, I did have the zoom feature activated. Btw, it was an over the air update. Thank you.
--

Larry

 

[pigoo3]

Found the problem. I am 74. It turns out that older folks hands have less moisture and sometimes to not activate the capacitive touch screen, especially when you have to use 3 fingers.

I hear ya! I've noticed a difference between Summer/Winter. With drier Winter air (and thus drier hands/fingers)…I find things to be less accurate/responsive with touch screens & trackpads than with the more humid Summer months.

- Nick

 

[RadDave]

Found the problem. I am 74. It turns out that older folks hands have less moisture and sometimes to not activate the capacitive touch screen, especially when you have to use 3 fingers. I had my granddaughter do a 3 finger double-click and then turned OFF the zoom feature. I am told that sometimes using hand lotion helps. Oh well... Thanks for the help - you were dead on - yes, I did have the zoom feature activated. Btw, it was an over the air update. Thank you.

Hi Larry - I assume that you are referring to my suggestion - just a good guess - those iOS upgrade 'carry overs' can be a pain - my assumption would be that Apple would just reset those settings but likely not in your specific situation. Glad all is well now - Dave