- Joined
- Jan 20, 2012
- Messages
- 5,053
- Reaction score
- 414
- Points
- 83
- Location
- North Carolina
- Your Mac's Specs
- Air M2 ('22) OS 14.3; M3 iMac ('23) OS 14.3; iPad Pro; iPhone 14
Hi All - for the holidays, I bought Susan a new iPad Mini '5' to replace her aging '4' - usually use Apple's 'Trade Ins' for the old devices - have done 3 now w/o a hitch, i.e what $ was promised was delivered - this time I was offered $120 for the Mini 4 and just received the email below stated there was 'physical damage' and a $0 offer was made - the device can be returned to me.
She used the Mini 4 up to the day of arrival of the new one - was protected for 4 yrs or so w/ smart covers x 2; 64 GB/Wi-Fi - display intact, all buttons work, battery is good (using Coconut) - I removed the device from her iCloud account, signed off 'Find My...' and reset the Mini for the next user; shipped free via Fed-Ex in an Apple box sent me - so was the Mini 4 damaged in shipping, what is the 'physical damage' (could diagnostics have found 'something' internal to the point of junking the machine?) - if sent back to me and say the screen is cracked, what recourse do I have? This is frustrating because the machine was in good condition and useable when it was dropped off at Fed-Ex. Any comments appreciated. Thanks. Dave
She used the Mini 4 up to the day of arrival of the new one - was protected for 4 yrs or so w/ smart covers x 2; 64 GB/Wi-Fi - display intact, all buttons work, battery is good (using Coconut) - I removed the device from her iCloud account, signed off 'Find My...' and reset the Mini for the next user; shipped free via Fed-Ex in an Apple box sent me - so was the Mini 4 damaged in shipping, what is the 'physical damage' (could diagnostics have found 'something' internal to the point of junking the machine?) - if sent back to me and say the screen is cracked, what recourse do I have? This is frustrating because the machine was in good condition and useable when it was dropped off at Fed-Ex. Any comments appreciated. Thanks. Dave