Image Capture will not open jpeg scans

[Tannis Wightman]

I use the built-in Image Capture app to scan documents using a Canon TS5120 printer/scanner. If I set the scan to produce a pdf image to my iMac the Scan Results window shows a thumbnail which I can double click to open in Preview. But if I set the scan to produce a jpeg image the thumbnail is blank and when I try to open it I get an error message that I don't have permission to open the file. I am directed to find the scan file in the Finder and Get Info on it to correct the problem. It just doesn't work.I can however open the file from the Finder.

This same problem existed with my previous Canon MP480 printer so it's not a printer problem. My iMac is running the latest update of Catalina as of 5 Jul 2020.

Anyone know what's happening?

 

[chscag]

My Canon printer (TR8520) came with software and drivers for scanning documents. Have you tried using the Canon software and drivers to scan with? I rarely scan anything so I have not tried using Image Capture to produce an image.

 

[pm-r]

This same problem existed with my previous Canon MP480 printer so it's not a printer problem. My iMac is running the latest update of Catalina as of 5 Jul 2020.

Anyone know what's happening?

Do you not have the option to scan from either your:
- System Preferences -> Printers & Scanners window -> Scan...???
- Print Queue window... -> Scan...???

Either of those might work better for your situation.




- Patrick
======

 

[Tannis Wightman]

Do you not have the option to scan from either your:
- System Preferences -> Printers & Scanners window -> Scan...???
- Print Queue window... -> Scan...???

Either of those might work better for your situation.




- Patrick
======

I know there are workarounds and as I said in my original post I can find the file where I save the initial scan in the Finder and it opens fine. But I was wondering why this behaviour started. It sounds like some permissions or security setting might be wrong but it's not as simple as changing permissions in the Get Info pane as they seem to be OK. Anyway, now that I've updated to Big Sur it's working properly. HOWEVER, the Image Capture app now opens in a very small window. I can enlarge the window in the usual way but it won't remember that. The next time I open the app it has the small window again. Any ideas out there?

 

[chscag]

I just tried it and you're correct. It does not remember any enlargement of the window. The small window does not bother me as I'm viewing it on a 27" iMac. The best I can suggest is look for a third party app that will allow remembering the size and location of a window. Not sure if any will work with Big Sur and especially with an Apple built in app.

 

[pm-r]

I can enlarge the window in the usual way but it won't remember that. The next time I open the app it has the small window again. Any ideas out there?

It seems like some of the new young apple programmers are forgetting some of the basic rules of their macOS GUI Rules.

Anyway, I wonder if some of these old suggestions may still work, and some of the utilities suggested...???:

How do I make a Window ALWAYS open in a specific size?

Hello Very new to OS X and still finding way around it. Like most things its the very simple stuff that throws us newbies. My issue at the moment is whenever i open a new window (i.e. finder window) it opens centralised on the desktop at about 25% of the screen size (ie lots and lots of...

forums.macrumors.com

Or maybe look at some of the other hits:

Big Sur Image Capture app now opens in a very small window - Google Search

www.google.com

- Patrick
=======

 

[Tannis Wightman]

It seems like some of the new young apple programmers are forgetting some of the basic rules of their macOS GUI Rules.

Anyway, I wonder if some of these old suggestions may still work, and some of the utilities suggested...???:

How do I make a Window ALWAYS open in a specific size?

Hello Very new to OS X and still finding way around it. Like most things its the very simple stuff that throws us newbies. My issue at the moment is whenever i open a new window (i.e. finder window) it opens centralised on the desktop at about 25% of the screen size (ie lots and lots of...

forums.macrumors.com

Or maybe look at some of the other hits:

Big Sur Image Capture app now opens in a very small window - Google Search

www.google.com

- Patrick
=======

I found the solution. Option Quit the app. But you must quit that way every time or it forgets again!
Tannis

 

[Tannis Wightman]

I just tried it and you're correct. It does not remember any enlargement of the window. The small window does not bother me as I'm viewing it on a 27" iMac. The best I can suggest is look for a third party app that will allow remembering the size and location of a window. Not sure if any will work with Big Sur and especially with an Apple built in app.

I found the solution. Option Quit the app. But you must quit that way every time or it forgets again!
Tannis

 

[IWT]

Thank you, Tannis, for posting your solution. It may help others in the future.

BTW, it's amazing how often holding down Option in conjunction with another key, changes the function of that key.

Ian