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Apple Computing Products:
macOS - Desktop Hardware
iMac fans stay on when put to sleep...
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<blockquote data-quote="code777" data-source="post: 101365"><p>I sent an email to LaCie describing this problem. </p><p></p><p>I also chatted online with an Apple support agent who said that it needed to be escalated to a specialist by phone as they need to "run a data capture and look at the log files" what does this mean? </p><p></p><p>The agent said its most likely a LaCie issue and to take it up with them. Its because for whatever reason the iMac is having difficulty communicating with the LaCie when attempting to sleep. </p><p></p><p>So I'll keep you guys updated as I can not call them until tonight but how do they run a data capture to look at the log files? just curious.</p></blockquote><p></p>
[QUOTE="code777, post: 101365"] I sent an email to LaCie describing this problem. I also chatted online with an Apple support agent who said that it needed to be escalated to a specialist by phone as they need to "run a data capture and look at the log files" what does this mean? The agent said its most likely a LaCie issue and to take it up with them. Its because for whatever reason the iMac is having difficulty communicating with the LaCie when attempting to sleep. So I'll keep you guys updated as I can not call them until tonight but how do they run a data capture to look at the log files? just curious. [/QUOTE]
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Apple Computing Products:
macOS - Desktop Hardware
iMac fans stay on when put to sleep...
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