Reply to thread

Message

<blockquote data-quote="mishtx" data-source="post: 1762384" data-attributes="member: 393817">But I don't know what the report means. Can someone please help? Thank you!EtreCheck version: 3.4 (420)Report generated 2017-07-02 15:45:34Download EtreCheck from <a href="https://etrecheck.com" target="_blank">https://etrecheck.com</a>Runtime: 11:34Performance: PoorClick the [Lookup] links for more information from Apple Support Communities.Click the [Details] links for more information about that line.Click the [Clean up] link to delete unused files.Problem: Computer is too slowHardware Information: ⓘ&nbsp; &nbsp; iMac (27-inch, Late 2012) &nbsp; &nbsp; [Technical Specifications] - [User Guide] - [Warranty &amp; Service]&nbsp; &nbsp; iMac - model: iMac13,2&nbsp; &nbsp; 1 2.9 GHz Intel Core i5 (i5-3470S) CPU: 4-core&nbsp; &nbsp; 8 GB RAM Upgradeable - [Instructions]&nbsp; &nbsp; &nbsp; &nbsp; BANK 0/DIMM0&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 4 GB DDR3 1600 MHz ok&nbsp; &nbsp; &nbsp; &nbsp; BANK 1/DIMM0&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 4 GB DDR3 1600 MHz ok&nbsp; &nbsp; &nbsp; &nbsp; BANK 0/DIMM1&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Empty&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; BANK 1/DIMM1&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Empty&nbsp;&nbsp; &nbsp; &nbsp; Bluetooth: Good - Handoff/Airdrop2 supported&nbsp; &nbsp; Wireless:&nbsp; en1: 802.11 a/b/g/n&nbsp; &nbsp; iCloud Quota: 4.99 GB availableVideo Information: ⓘ&nbsp; &nbsp; NVIDIA GeForce GTX 660M - VRAM: 512 MB&nbsp; &nbsp; &nbsp; &nbsp; iMac 2560 x 1440Disk Information: ⓘ&nbsp; &nbsp; APPLE HDD WDC WD10EALX-408EA0 disk0: (1 TB) (Rotational)&nbsp; &nbsp; [Show SMART report]&nbsp; &nbsp; &nbsp; &nbsp; EFI (disk0s1 - MS-DOS FAT32) &lt;not mounted&gt;&nbsp; [EFI]: 210 MB &nbsp; &nbsp; &nbsp; &nbsp; Macintosh HD (disk0s2 - Journaled HFS+) /&nbsp; [Startup]: 999.35 GB (733.99 GB free)&nbsp; &nbsp; &nbsp; &nbsp; Recovery HD (disk0s3 - Journaled HFS+) &lt;not mounted&gt;&nbsp; [Recovery]: 650 MB USB Information: ⓘ&nbsp; &nbsp;&nbsp; USB20Bus &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; hub_device &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Apple Inc. FaceTime HD Camera (Built-in) &nbsp; &nbsp;&nbsp; USB20Bus &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; hub_device &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; hub_device &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Apple Inc. BRCM20702 Hub &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Apple Inc. Bluetooth USB Host Controller &nbsp; &nbsp;&nbsp; USB30Bus &nbsp; &nbsp; &nbsp; &nbsp; Seagate Expansion Desk &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Expansion Desk disk2: (5 TB)&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; EFI (disk2s1 - MS-DOS FAT32) &lt;not mounted&gt;&nbsp; [EFI]: 210 MB &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Computer Backup 2016 (disk2s2 - Journaled HFS+) /Volumes/Computer Backup 2016 : 5.00 TB (4.41 TB free)&nbsp; &nbsp; &nbsp; &nbsp; Realtek USB3.0 Card Reader &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; USB3.0 CRW&nbsp;&nbsp; -SD disk3: (31.91 GB)&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; NO NAME (disk3s1 - MS-DOS FAT32) /Volumes/NO NAME : 31.91 GB (30.05 GB free)&nbsp; &nbsp; &nbsp; &nbsp; Seagate FA GoFlex Desk &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; FA GoFlex Desk disk1: (2 TB)&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; EFI (disk1s1 - MS-DOS FAT32) &lt;not mounted&gt;&nbsp; [EFI]: 210 MB &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Computer Backup (disk1s2 - Journaled HFS+) /Volumes/Computer Backup : 1.00 TB (9.44 GB free)&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Files Backup (disk1s3 - Journaled HFS+) /Volumes/Files Backup : 999.72 GB (943.09 GB free)Thunderbolt Information: ⓘ&nbsp; &nbsp; Apple Inc. thunderbolt_busSystem Software: ⓘ&nbsp; &nbsp; macOS Sierra&nbsp; 10.12.5 (16F73) - Time since boot: about 10 days Configuration files: ⓘ&nbsp; &nbsp; /etc/hosts - Count: 1Gatekeeper: ⓘ&nbsp; &nbsp; Mac App Store and identified developersClean up: ⓘ&nbsp; &nbsp; /Library/LaunchDaemons/com.adobe.versioncueCS3.plist&nbsp; &nbsp; &nbsp; &nbsp; /Library/Application Support/Adobe/Adobe Version Cue CS3/Server/bin/VersionCueCS3d&nbsp; &nbsp; &nbsp; &nbsp; Executable not found!&nbsp; &nbsp; One orphan file found. [Clean up]Kernel Extensions: ⓘ&nbsp; &nbsp; &nbsp; &nbsp; /System/Library/Extensions&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.Belcarra.iokit.USBLAN_netpart (2.0.2) [Lookup]&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.Belcarra.iokit.USBLAN_usbpart (2.0.2) [Lookup]&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.RemoteControl.USBLAN.usbpart (2.0.6) [Lookup]&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.Seagate.driver.PowSecDriver (4.4.10) [Lookup]&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.ZTE.driver.ZTEUSBCDCACMData (ZGDriver_MacV1.7) [Lookup]&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.zg.driver.ZGHSUSBMassStorageFilter (ZGHSUSBMassStorageFilterDriver_MacV1.3) [Lookup]&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; net.pocketmac.driver.BlackberryUSB (3.1.1) [Lookup]&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; net.pocketmac.driver.BlackberryUSBDev (3.1.1) [Lookup]&nbsp; &nbsp; &nbsp; &nbsp; /System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.belcarra.iokit.netpart.panther (1.6.1) [Lookup]&nbsp; &nbsp; &nbsp; &nbsp; /System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.belcarra.iokit.usbpart.panther (1.6.1) [Lookup]&nbsp; &nbsp; &nbsp; &nbsp; /System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.RemoteControl.USBLAN.panther (1.6.1) [Lookup]Startup Items: ⓘ&nbsp; &nbsp; HP IO: Path: /Library/StartupItems/HP IO&nbsp; &nbsp; OnDemand: Path: /Library/StartupItems/OnDemand&nbsp; &nbsp; ProTec6b: Path: /Library/StartupItems/ProTec6b&nbsp; &nbsp; Startup items no longer function in OS X Yosemite or laterSystem Launch Agents: ⓘ&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; 7 Apple tasks&nbsp; &nbsp; [loaded]&nbsp; &nbsp; 171 Apple tasks&nbsp; &nbsp; [running]&nbsp; &nbsp; 85 Apple tasks&nbsp; &nbsp; [killed]&nbsp; &nbsp; 19 Apple tasks&nbsp; &nbsp; 19 processes killed due to insufficient RAMSystem Launch Daemons: ⓘ&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; 40 Apple tasks&nbsp; &nbsp; [loaded]&nbsp; &nbsp; 172 Apple tasks&nbsp; &nbsp; [running]&nbsp; &nbsp; 89 Apple tasks&nbsp; &nbsp; [killed]&nbsp; &nbsp; 17 Apple tasks&nbsp; &nbsp; 17 processes killed due to insufficient RAMLaunch Agents: ⓘ&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-05-27) [Lookup]&nbsp; &nbsp; [failed]&nbsp; &nbsp; com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2017-01-13) [Lookup]&nbsp; &nbsp; [failed]&nbsp; &nbsp; com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-07-01) [Lookup]&nbsp; &nbsp; [running]&nbsp; &nbsp; com.brother.LOGINserver.plist (? a1772de2 41ad4933 - installed 2014-04-20) [Lookup]&nbsp; &nbsp; [running]&nbsp; &nbsp; com.dolly.clone.plist (? 4286b79b 767e4430 - installed 2013-06-09) [Lookup]&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.oracle.java.Java-Updater.plist (? 53caded6 be93c7fb - installed 2017-05-20) [Lookup]&nbsp; &nbsp; [loaded]&nbsp; &nbsp; org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2014-08-11) [Lookup]Launch Daemons: ⓘ&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-13) [Lookup]&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-13) [Lookup]&nbsp; &nbsp; [running]&nbsp; &nbsp; com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-07-01) [Lookup]&nbsp; &nbsp; [running]&nbsp; &nbsp; com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-05-26) [Lookup]&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.adobe.fpsaud.plist (? 2afb3af7 a0305b84 - installed 2017-06-14) [Lookup]&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.adobe.versioncueCS3.plist (? e716f322 0 - installed 2008-07-16) [Lookup] - /Library/Application Support/Adobe/Adobe Version Cue CS3/Server/bin/VersionCueCS3d: Executable not found!&nbsp; &nbsp; [running]&nbsp; &nbsp; com.cirrusthinking.dollycloned.plist (Cirrus Thinking, LLC. - installed 2015-11-30) [Lookup]&nbsp; &nbsp; [failed]&nbsp; &nbsp; com.cirrusthinking.dsfploader.plist (Cirrus Thinking, LLC. - installed 2015-10-29) [Lookup]&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-12) [Lookup]&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.microsoft.office.licensing.helper.plist (? 6d8cb30e 442fdde9 - installed 2011-03-10) [Lookup]&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-03-15) [Lookup]&nbsp; &nbsp; [running]&nbsp; &nbsp; com.starfield.backupservice.plist (? e9a26e0a e384c4fa - installed 2013-10-02) [Lookup]&nbsp; &nbsp; [loaded]&nbsp; &nbsp; org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2014-08-11) [Lookup]User Launch Agents: ⓘ&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-02-23) [Lookup]&nbsp; &nbsp; [running]&nbsp; &nbsp; com.cirrusthinking.RevoScheduler.plist (Cirrus Thinking, LLC. - installed 2017-05-18) [Lookup]&nbsp; &nbsp; [running]&nbsp; &nbsp; com.cirrusthinking.dbackupd.plist (Cirrus Thinking, LLC. - installed 2017-05-18) [Lookup]&nbsp; &nbsp; [running]&nbsp; &nbsp; com.cirrusthinking.dollyappd.plist (Cirrus Thinking, LLC. - installed 2017-05-18) [Lookup]&nbsp; &nbsp; [running]&nbsp; &nbsp; com.cirrusthinking.dsyncrevod.plist (Cirrus Thinking, LLC. - installed 2017-06-22) [Lookup]&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.cisco.videoguard6.plist (Shell Script 5dd1a706 - installed 2017-04-28)&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.cisco.videoguard6.uninstall.plist (Shell Script b1f22b2a - installed 2017-04-28)&nbsp; &nbsp; [running]&nbsp; &nbsp; com.cisco.videoguardmonitor.plist (Shell Script fa388da6 - installed 2017-04-28)&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2016-05-09) [Lookup]&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-06-26) [Lookup]&nbsp; &nbsp; [running]&nbsp; &nbsp; com.dtv.vgconnect.plist (Shell Script aaab42d2 - installed 2017-04-28)&nbsp; &nbsp; [failed]&nbsp; &nbsp; com.dtv.vgconnect.uninstall.plist (Shell Script 67ddece4 - installed 2017-04-28)&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.google.keystone.agent.plist (Google, Inc. - installed 2017-03-28) [Lookup]&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.valvesoftware.steamclean.plist (? 6e3df9e5 95cdfa10 - installed 2017-06-22) [Lookup]&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.wonderidea.FlipPDF.plist (WONDER IDEA TECHNOLOGY LIMITED - installed 2015-03-10) [Lookup]User Login Items: ⓘ&nbsp; &nbsp; DollyDrive&nbsp; &nbsp; Application &nbsp; &nbsp; &nbsp; &nbsp; (/Applications/DollyDrive.app)&nbsp; &nbsp; WorkspaceUpdate&nbsp; &nbsp; Application &nbsp; &nbsp; &nbsp; &nbsp; (/Applications/Workspace/WorkspaceUpdate.app)&nbsp; &nbsp; Firefox&nbsp; &nbsp; Application &nbsp; &nbsp; &nbsp; &nbsp; (/Applications/Firefox.app)&nbsp; &nbsp; Dropbox&nbsp; &nbsp; Application &nbsp; &nbsp; &nbsp; &nbsp; (/Applications/Dropbox.app)&nbsp; &nbsp; Brother MFC-J870DW&nbsp; &nbsp; Application &nbsp; &nbsp; &nbsp; &nbsp; (~/Library/Printers/Brother MFC-J870DW.app)&nbsp; &nbsp; AdobeResourceSynchronizer&nbsp; &nbsp; Application - Hidden &nbsp; &nbsp; &nbsp; &nbsp; (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)&nbsp; &nbsp; Creative Cloud&nbsp; &nbsp; Application &nbsp; &nbsp; &nbsp; &nbsp; (/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app)&nbsp; &nbsp; Adobe Acrobat&nbsp; &nbsp; Application &nbsp; &nbsp; &nbsp; &nbsp; (/Applications/Adobe Acrobat DC/Adobe Acrobat.app)&nbsp; &nbsp; InfiniteHD&nbsp; &nbsp; Application &nbsp; &nbsp; &nbsp; &nbsp; (~/Library/Octoshape/InfiniteHD.app)Internet Plug-ins: ⓘ&nbsp; &nbsp; Unity Web Player: UnityPlayer version 5.3.0f3 (installed 2015-12-12) [Lookup]&nbsp; &nbsp; OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-05-26) [Lookup]&nbsp; &nbsp; AdobeAAMDetect: 3.0.0.0 (installed 2017-07-01) [Lookup]&nbsp; &nbsp; FlashPlayer-10.6: 26.0.0.131 (installed 2017-06-16) [Lookup]&nbsp; &nbsp; AdobePDFViewerNPAPI: 17.009.20044 (installed 2017-04-29) [Lookup]&nbsp; &nbsp; Silverlight: 5.1.41212.0 (installed 2016-02-15) [Lookup]&nbsp; &nbsp; QuickTime Plugin: 7.7.3 (installed 2017-06-05)&nbsp; &nbsp; Flash Player: 26.0.0.131 (installed 2017-06-16) [Lookup]&nbsp; &nbsp; iPhotoPhotocast: 7.0 (installed 2013-05-16)&nbsp; &nbsp; SharePointBrowserPlugin: 14.7.3 (installed 2017-04-12) [Lookup]&nbsp; &nbsp; AdobePDFViewer: 17.009.20044 (installed 2017-04-29) [Lookup]&nbsp; &nbsp; JavaAppletPlugin: Java 8 Update 131 build 11 (installed 2017-05-20) Check versionUser internet Plug-ins: ⓘ&nbsp; &nbsp; OctoshapeWeb: 1.0 (installed 2017-04-11) [Lookup]&nbsp; &nbsp; NPRoblox: 1, 2, 8, 25 (installed 2017-03-07) [Lookup]&nbsp; &nbsp; WebEx64: 1.0 (installed 2014-09-19) [Lookup]&nbsp; &nbsp; WbeTools64_14: 1.0.23.53 © 2013 (installed 2013-05-21) [Lookup]&nbsp; &nbsp; fileEditTool64_15: 1.0.35.65 © 2013 (installed 2013-05-21) [Lookup]&nbsp; &nbsp; Picasa: 1.0 (installed 2014-01-08) [Lookup]&nbsp; &nbsp; CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25) [Lookup]3rd Party Preference Panes: ⓘ&nbsp; &nbsp; Adobe Version Cue CS3 (installed 2013-05-16) [Lookup]&nbsp; &nbsp; Flash Player (installed 2017-06-14) [Lookup]&nbsp; &nbsp; FUSE for OS X (OSXFUSE) (installed 2013-05-16) [Lookup]&nbsp; &nbsp; Java (installed 2017-05-20) [Lookup]Time Machine: ⓘ&nbsp; &nbsp; Skip System Files: NO&nbsp; &nbsp; Auto backup: YES&nbsp; &nbsp; Volumes being backed up:&nbsp; &nbsp; &nbsp; &nbsp; Macintosh HD: Disk size: 999.35 GB Disk used: 265.36 GB&nbsp; &nbsp; Destinations:&nbsp; &nbsp; &nbsp; &nbsp; Computer Backup 2016 [Local] &nbsp; &nbsp; &nbsp; &nbsp; Total size: 5.00 TB &nbsp; &nbsp; &nbsp; &nbsp; Total number of backups: 79 &nbsp; &nbsp; &nbsp; &nbsp; Oldest backup: 7/11/16, 2:54 PM &nbsp; &nbsp; &nbsp; &nbsp; Last backup: 7/2/17, 3:07 PM &nbsp; &nbsp; &nbsp; &nbsp; Size of backup disk: Excellent&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Backup size 5.00 TB &gt; (Disk size 999.35 GB X 3)Top Processes by CPU: ⓘ&nbsp; &nbsp; &nbsp; &nbsp; 23%&nbsp; &nbsp; &nbsp;&nbsp; firefox&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; 5%&nbsp; &nbsp; &nbsp;&nbsp; fontd&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; 4%&nbsp; &nbsp; &nbsp;&nbsp; mds_stores&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; 3%&nbsp; &nbsp; &nbsp;&nbsp; WindowServer&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; 3%&nbsp; &nbsp; &nbsp;&nbsp; CEPHtmlEngine HelperTop Processes by Memory: ⓘ&nbsp; &nbsp; 1.41 GB&nbsp; &nbsp; &nbsp;&nbsp; kernel_task&nbsp; &nbsp; 734 MB&nbsp; &nbsp; &nbsp; &nbsp; firefox&nbsp; &nbsp; 549 MB&nbsp; &nbsp; &nbsp; &nbsp; Adobe Illustrator&nbsp; &nbsp; 384 MB&nbsp; &nbsp; &nbsp; &nbsp; Adobe InDesign CC 2017&nbsp; &nbsp; 260 MB&nbsp; &nbsp; &nbsp; &nbsp; mds_storesTop Processes by Network Use: ⓘ&nbsp; &nbsp; Input&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; Output&nbsp; &nbsp; &nbsp; &nbsp; Process name&nbsp; &nbsp; 11 MB&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; 5 MB&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; mDNSResponder&nbsp; &nbsp; 2 MB&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 4 MB&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Dropbox&nbsp; &nbsp; 2 MB&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 74 KB&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; firefox&nbsp; &nbsp; 732 KB&nbsp; &nbsp; &nbsp; &nbsp; 82 KB&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; netbiosd&nbsp; &nbsp; 69 KB&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; 51 KB&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; dsyncrevodTop Processes by Energy Use: ⓘ&nbsp; &nbsp; &nbsp; 8.26&nbsp; &nbsp; firefox&nbsp; &nbsp; &nbsp; 7.58&nbsp; &nbsp; WindowServer&nbsp; &nbsp; &nbsp; 5.20&nbsp; &nbsp; CEPHtmlEngine Helper&nbsp; &nbsp; &nbsp; 4.54&nbsp; &nbsp; CEPHtmlEngine Helper&nbsp; &nbsp; &nbsp; 4.28&nbsp; &nbsp; Adobe Photoshop CC 2017Virtual Memory Information: ⓘ&nbsp; &nbsp; 1.07 GB&nbsp; &nbsp; &nbsp;&nbsp; Available RAM&nbsp; &nbsp; 27 MB&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; Free RAM&nbsp; &nbsp; 6.93 GB&nbsp; &nbsp; &nbsp;&nbsp; Used RAM&nbsp; &nbsp; 1.04 GB&nbsp; &nbsp; &nbsp;&nbsp; Cached files&nbsp; &nbsp; 1.22 GB&nbsp; &nbsp; &nbsp;&nbsp; Swap UsedSoftware installs: ⓘ&nbsp; &nbsp; Adobe Flash Player:&nbsp; (installed 2017-06-13)&nbsp; &nbsp; Adobe Flash Player:&nbsp; (installed 2017-06-16)&nbsp; &nbsp; Install information may not be complete.Diagnostics Information: ⓘ&nbsp; &nbsp; 2017-07-01 20:08:01&nbsp; &nbsp; Adobe Photoshop CC 2017.app Hang [Open]&nbsp; &nbsp; 2017-07-01 14:40:27&nbsp; &nbsp; WorkspaceInstall Crash [Open]&nbsp; &nbsp; 2017-07-01 12:43:38&nbsp; &nbsp; Trash Crash [Open]&nbsp; &nbsp; &nbsp; &nbsp; Cause:&nbsp; &nbsp; &nbsp; &nbsp; *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSPlaceholderArray initWithObjects:count:]: attempt to insert nil object from objects[0]'&nbsp; &nbsp; &nbsp; &nbsp; terminating with uncaught exception of type NSException&nbsp; &nbsp; &nbsp; &nbsp; abort() called&nbsp; &nbsp; 2017-07-01 11:54:26&nbsp; &nbsp; Adobe Illustrator.app High CPU use [Open] [Details]&nbsp; &nbsp; 2017-07-01 11:47:35&nbsp; &nbsp; OtherUsersExtension High CPU use [Open] [Details]&nbsp; &nbsp; 2017-07-01 11:14:58&nbsp; &nbsp; CCXProcess.app Crash [Open]&nbsp; &nbsp; 2017-07-01 10:44:53&nbsp; &nbsp; quicklookd.app Crash [Open]&nbsp; &nbsp; &nbsp; &nbsp; Cause:&nbsp; &nbsp; &nbsp; &nbsp; quicklookd seems struck trying to quit, crashing&nbsp; &nbsp; &nbsp; &nbsp; abort() called</blockquote>

[QUOTE="mishtx, post: 1762384, member: 393817"] But I don't know what the report means. Can someone please help? Thank you! EtreCheck version: 3.4 (420) Report generated 2017-07-02 15:45:34 Download EtreCheck from [url]https://etrecheck.com[/url] Runtime: 11:34 Performance: Poor Click the [Lookup] links for more information from Apple Support Communities. Click the [Details] links for more information about that line. Click the [Clean up] link to delete unused files. Problem: Computer is too slow Hardware Information: ⓘ iMac (27-inch, Late 2012) [Technical Specifications] - [User Guide] - [Warranty & Service] iMac - model: iMac13,2 1 2.9 GHz Intel Core i5 (i5-3470S) CPU: 4-core 8 GB RAM Upgradeable - [Instructions] BANK 0/DIMM0 4 GB DDR3 1600 MHz ok BANK 1/DIMM0 4 GB DDR3 1600 MHz ok BANK 0/DIMM1 Empty BANK 1/DIMM1 Empty Bluetooth: Good - Handoff/Airdrop2 supported Wireless: en1: 802.11 a/b/g/n iCloud Quota: 4.99 GB available Video Information: ⓘ NVIDIA GeForce GTX 660M - VRAM: 512 MB iMac 2560 x 1440 Disk Information: ⓘ APPLE HDD WDC WD10EALX-408EA0 disk0: (1 TB) (Rotational) [Show SMART report] EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (733.99 GB free) Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB USB Information: ⓘ USB20Bus hub_device Apple Inc. FaceTime HD Camera (Built-in) USB20Bus hub_device hub_device Apple Inc. BRCM20702 Hub Apple Inc. Bluetooth USB Host Controller USB30Bus Seagate Expansion Desk Expansion Desk disk2: (5 TB) EFI (disk2s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB Computer Backup 2016 (disk2s2 - Journaled HFS+) /Volumes/Computer Backup 2016 : 5.00 TB (4.41 TB free) Realtek USB3.0 Card Reader USB3.0 CRW -SD disk3: (31.91 GB) NO NAME (disk3s1 - MS-DOS FAT32) /Volumes/NO NAME : 31.91 GB (30.05 GB free) Seagate FA GoFlex Desk FA GoFlex Desk disk1: (2 TB) EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB Computer Backup (disk1s2 - Journaled HFS+) /Volumes/Computer Backup : 1.00 TB (9.44 GB free) Files Backup (disk1s3 - Journaled HFS+) /Volumes/Files Backup : 999.72 GB (943.09 GB free) Thunderbolt Information: ⓘ Apple Inc. thunderbolt_bus System Software: ⓘ macOS Sierra 10.12.5 (16F73) - Time since boot: about 10 days Configuration files: ⓘ /etc/hosts - Count: 1 Gatekeeper: ⓘ Mac App Store and identified developers Clean up: ⓘ /Library/LaunchDaemons/com.adobe.versioncueCS3.plist /Library/Application Support/Adobe/Adobe Version Cue CS3/Server/bin/VersionCueCS3d Executable not found! One orphan file found. [Clean up] Kernel Extensions: ⓘ /System/Library/Extensions [not loaded] com.Belcarra.iokit.USBLAN_netpart (2.0.2) [Lookup] [not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.0.2) [Lookup] [not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6) [Lookup] [not loaded] com.Seagate.driver.PowSecDriver (4.4.10) [Lookup] [not loaded] com.ZTE.driver.ZTEUSBCDCACMData (ZGDriver_MacV1.7) [Lookup] [not loaded] com.zg.driver.ZGHSUSBMassStorageFilter (ZGHSUSBMassStorageFilterDriver_MacV1.3) [Lookup] [not loaded] net.pocketmac.driver.BlackberryUSB (3.1.1) [Lookup] [not loaded] net.pocketmac.driver.BlackberryUSBDev (3.1.1) [Lookup] /System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns [not loaded] com.belcarra.iokit.netpart.panther (1.6.1) [Lookup] /System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns [not loaded] com.belcarra.iokit.usbpart.panther (1.6.1) [Lookup] /System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns [not loaded] com.RemoteControl.USBLAN.panther (1.6.1) [Lookup] Startup Items: ⓘ HP IO: Path: /Library/StartupItems/HP IO OnDemand: Path: /Library/StartupItems/OnDemand ProTec6b: Path: /Library/StartupItems/ProTec6b Startup items no longer function in OS X Yosemite or later System Launch Agents: ⓘ [not loaded] 7 Apple tasks [loaded] 171 Apple tasks [running] 85 Apple tasks [killed] 19 Apple tasks 19 processes killed due to insufficient RAM System Launch Daemons: ⓘ [not loaded] 40 Apple tasks [loaded] 172 Apple tasks [running] 89 Apple tasks [killed] 17 Apple tasks 17 processes killed due to insufficient RAM Launch Agents: ⓘ [not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-05-27) [Lookup] [failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2017-01-13) [Lookup] [failed] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-07-01) [Lookup] [running] com.brother.LOGINserver.plist (? a1772de2 41ad4933 - installed 2014-04-20) [Lookup] [running] com.dolly.clone.plist (? 4286b79b 767e4430 - installed 2013-06-09) [Lookup] [loaded] com.oracle.java.Java-Updater.plist (? 53caded6 be93c7fb - installed 2017-05-20) [Lookup] [loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2014-08-11) [Lookup] Launch Daemons: ⓘ [loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-13) [Lookup] [loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-13) [Lookup] [running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-07-01) [Lookup] [running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-05-26) [Lookup] [loaded] com.adobe.fpsaud.plist (? 2afb3af7 a0305b84 - installed 2017-06-14) [Lookup] [loaded] com.adobe.versioncueCS3.plist (? e716f322 0 - installed 2008-07-16) [Lookup] - /Library/Application Support/Adobe/Adobe Version Cue CS3/Server/bin/VersionCueCS3d: Executable not found! [running] com.cirrusthinking.dollycloned.plist (Cirrus Thinking, LLC. - installed 2015-11-30) [Lookup] [failed] com.cirrusthinking.dsfploader.plist (Cirrus Thinking, LLC. - installed 2015-10-29) [Lookup] [loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-12) [Lookup] [loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 442fdde9 - installed 2011-03-10) [Lookup] [loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-03-15) [Lookup] [running] com.starfield.backupservice.plist (? e9a26e0a e384c4fa - installed 2013-10-02) [Lookup] [loaded] org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2014-08-11) [Lookup] User Launch Agents: ⓘ [loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-02-23) [Lookup] [running] com.cirrusthinking.RevoScheduler.plist (Cirrus Thinking, LLC. - installed 2017-05-18) [Lookup] [running] com.cirrusthinking.dbackupd.plist (Cirrus Thinking, LLC. - installed 2017-05-18) [Lookup] [running] com.cirrusthinking.dollyappd.plist (Cirrus Thinking, LLC. - installed 2017-05-18) [Lookup] [running] com.cirrusthinking.dsyncrevod.plist (Cirrus Thinking, LLC. - installed 2017-06-22) [Lookup] [loaded] com.cisco.videoguard6.plist (Shell Script 5dd1a706 - installed 2017-04-28) [loaded] com.cisco.videoguard6.uninstall.plist (Shell Script b1f22b2a - installed 2017-04-28) [running] com.cisco.videoguardmonitor.plist (Shell Script fa388da6 - installed 2017-04-28) [loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2016-05-09) [Lookup] [loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-06-26) [Lookup] [running] com.dtv.vgconnect.plist (Shell Script aaab42d2 - installed 2017-04-28) [failed] com.dtv.vgconnect.uninstall.plist (Shell Script 67ddece4 - installed 2017-04-28) [loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-03-28) [Lookup] [loaded] com.valvesoftware.steamclean.plist (? 6e3df9e5 95cdfa10 - installed 2017-06-22) [Lookup] [loaded] com.wonderidea.FlipPDF.plist (WONDER IDEA TECHNOLOGY LIMITED - installed 2015-03-10) [Lookup] User Login Items: ⓘ DollyDrive Application (/Applications/DollyDrive.app) WorkspaceUpdate Application (/Applications/Workspace/WorkspaceUpdate.app) Firefox Application (/Applications/Firefox.app) Dropbox Application (/Applications/Dropbox.app) Brother MFC-J870DW Application (~/Library/Printers/Brother MFC-J870DW.app) AdobeResourceSynchronizer Application - Hidden (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app) Creative Cloud Application (/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app) Adobe Acrobat Application (/Applications/Adobe Acrobat DC/Adobe Acrobat.app) InfiniteHD Application (~/Library/Octoshape/InfiniteHD.app) Internet Plug-ins: ⓘ Unity Web Player: UnityPlayer version 5.3.0f3 (installed 2015-12-12) [Lookup] OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-05-26) [Lookup] AdobeAAMDetect: 3.0.0.0 (installed 2017-07-01) [Lookup] FlashPlayer-10.6: 26.0.0.131 (installed 2017-06-16) [Lookup] AdobePDFViewerNPAPI: 17.009.20044 (installed 2017-04-29) [Lookup] Silverlight: 5.1.41212.0 (installed 2016-02-15) [Lookup] QuickTime Plugin: 7.7.3 (installed 2017-06-05) Flash Player: 26.0.0.131 (installed 2017-06-16) [Lookup] iPhotoPhotocast: 7.0 (installed 2013-05-16) SharePointBrowserPlugin: 14.7.3 (installed 2017-04-12) [Lookup] AdobePDFViewer: 17.009.20044 (installed 2017-04-29) [Lookup] JavaAppletPlugin: Java 8 Update 131 build 11 (installed 2017-05-20) Check version User internet Plug-ins: ⓘ OctoshapeWeb: 1.0 (installed 2017-04-11) [Lookup] NPRoblox: 1, 2, 8, 25 (installed 2017-03-07) [Lookup] WebEx64: 1.0 (installed 2014-09-19) [Lookup] WbeTools64_14: 1.0.23.53 © 2013 (installed 2013-05-21) [Lookup] fileEditTool64_15: 1.0.35.65 © 2013 (installed 2013-05-21) [Lookup] Picasa: 1.0 (installed 2014-01-08) [Lookup] CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25) [Lookup] 3rd Party Preference Panes: ⓘ Adobe Version Cue CS3 (installed 2013-05-16) [Lookup] Flash Player (installed 2017-06-14) [Lookup] FUSE for OS X (OSXFUSE) (installed 2013-05-16) [Lookup] Java (installed 2017-05-20) [Lookup] Time Machine: ⓘ Skip System Files: NO Auto backup: YES Volumes being backed up: Macintosh HD: Disk size: 999.35 GB Disk used: 265.36 GB Destinations: Computer Backup 2016 [Local] Total size: 5.00 TB Total number of backups: 79 Oldest backup: 7/11/16, 2:54 PM Last backup: 7/2/17, 3:07 PM Size of backup disk: Excellent Backup size 5.00 TB > (Disk size 999.35 GB X 3) Top Processes by CPU: ⓘ 23% firefox 5% fontd 4% mds_stores 3% WindowServer 3% CEPHtmlEngine Helper Top Processes by Memory: ⓘ 1.41 GB kernel_task 734 MB firefox 549 MB Adobe Illustrator 384 MB Adobe InDesign CC 2017 260 MB mds_stores Top Processes by Network Use: ⓘ Input Output Process name 11 MB 5 MB mDNSResponder 2 MB 4 MB Dropbox 2 MB 74 KB firefox 732 KB 82 KB netbiosd 69 KB 51 KB dsyncrevod Top Processes by Energy Use: ⓘ 8.26 firefox 7.58 WindowServer 5.20 CEPHtmlEngine Helper 4.54 CEPHtmlEngine Helper 4.28 Adobe Photoshop CC 2017 Virtual Memory Information: ⓘ 1.07 GB Available RAM 27 MB Free RAM 6.93 GB Used RAM 1.04 GB Cached files 1.22 GB Swap Used Software installs: ⓘ Adobe Flash Player: (installed 2017-06-13) Adobe Flash Player: (installed 2017-06-16) Install information may not be complete. Diagnostics Information: ⓘ 2017-07-01 20:08:01 Adobe Photoshop CC 2017.app Hang [Open] 2017-07-01 14:40:27 WorkspaceInstall Crash [Open] 2017-07-01 12:43:38 Trash Crash [Open] Cause: *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSPlaceholderArray initWithObjects:count:]: attempt to insert nil object from objects[0]' terminating with uncaught exception of type NSException abort() called 2017-07-01 11:54:26 Adobe Illustrator.app High CPU use [Open] [Details] 2017-07-01 11:47:35 OtherUsersExtension High CPU use [Open] [Details] 2017-07-01 11:14:58 CCXProcess.app Crash [Open] 2017-07-01 10:44:53 quicklookd.app Crash [Open] Cause: quicklookd seems struck trying to quit, crashing abort() called [/QUOTE]

Verification

Name this item 🌈