iMac (27", Late 2012) Running SLOW – ran EtreCheck

mishtx · Jul 2, 2017

But I don't know what the report means. Can someone please help? Thank you!

EtreCheck version: 3.4 (420)
Report generated 2017-07-02 15:45:34
Download EtreCheck from https://etrecheck.com
Runtime: 11:34
Performance: Poor

Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Clean up] link to delete unused files.

Problem: Computer is too slow

Hardware Information: ⓘ
iMac (27-inch, Late 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac13,2
1 2.9 GHz Intel Core i5 (i5-3470S) CPU: 4-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
iCloud Quota: 4.99 GB available

Video Information: ⓘ
NVIDIA GeForce GTX 660M - VRAM: 512 MB
iMac 2560 x 1440

Disk Information: ⓘ
APPLE HDD WDC WD10EALX-408EA0 disk0: (1 TB) (Rotational)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (733.99 GB free)
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ
USB20Bus
hub_device
Apple Inc. FaceTime HD Camera (Built-in)
USB20Bus
hub_device
hub_device
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
USB30Bus
Seagate Expansion Desk
Expansion Desk disk2: (5 TB)
EFI (disk2s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Computer Backup 2016 (disk2s2 - Journaled HFS+) /Volumes/Computer Backup 2016 : 5.00 TB (4.41 TB free)
Realtek USB3.0 Card Reader
USB3.0 CRW -SD disk3: (31.91 GB)
NO NAME (disk3s1 - MS-DOS FAT32) /Volumes/NO NAME : 31.91 GB (30.05 GB free)
Seagate FA GoFlex Desk
FA GoFlex Desk disk1: (2 TB)
EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Computer Backup (disk1s2 - Journaled HFS+) /Volumes/Computer Backup : 1.00 TB (9.44 GB free)
Files Backup (disk1s3 - Journaled HFS+) /Volumes/Files Backup : 999.72 GB (943.09 GB free)

Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus

System Software: ⓘ
macOS Sierra 10.12.5 (16F73) - Time since boot: about 10 days

Configuration files: ⓘ
/etc/hosts - Count: 1

Gatekeeper: ⓘ
Mac App Store and identified developers

Clean up: ⓘ
/Library/LaunchDaemons/com.adobe.versioncueCS3.plist
/Library/Application Support/Adobe/Adobe Version Cue CS3/Server/bin/VersionCueCS3d
Executable not found!
One orphan file found. [Clean up]

Kernel Extensions: ⓘ
/System/Library/Extensions
[not loaded] com.Belcarra.iokit.USBLAN_netpart (2.0.2) [Lookup]
[not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.0.2) [Lookup]
[not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6) [Lookup]
[not loaded] com.Seagate.driver.PowSecDriver (4.4.10) [Lookup]
[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (ZGDriver_MacV1.7) [Lookup]
[not loaded] com.zg.driver.ZGHSUSBMassStorageFilter (ZGHSUSBMassStorageFilterDriver_MacV1.3) [Lookup]
[not loaded] net.pocketmac.driver.BlackberryUSB (3.1.1) [Lookup]
[not loaded] net.pocketmac.driver.BlackberryUSBDev (3.1.1) [Lookup]

/System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns
[not loaded] com.belcarra.iokit.netpart.panther (1.6.1) [Lookup]

/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns
[not loaded] com.belcarra.iokit.usbpart.panther (1.6.1) [Lookup]

/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns
[not loaded] com.RemoteControl.USBLAN.panther (1.6.1) [Lookup]

Startup Items: ⓘ
HP IO: Path: /Library/StartupItems/HP IO
OnDemand: Path: /Library/StartupItems/OnDemand
ProTec6b: Path: /Library/StartupItems/ProTec6b
Startup items no longer function in OS X Yosemite or later

System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 171 Apple tasks
[running] 85 Apple tasks
[killed] 19 Apple tasks
19 processes killed due to insufficient RAM

System Launch Daemons: ⓘ
[not loaded] 40 Apple tasks
[loaded] 172 Apple tasks
[running] 89 Apple tasks
[killed] 17 Apple tasks
17 processes killed due to insufficient RAM

Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-05-27) [Lookup]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2017-01-13) [Lookup]
[failed] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-07-01) [Lookup]
[running] com.brother.LOGINserver.plist (? a1772de2 41ad4933 - installed 2014-04-20) [Lookup]
[running] com.dolly.clone.plist (? 4286b79b 767e4430 - installed 2013-06-09) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? 53caded6 be93c7fb - installed 2017-05-20) [Lookup]
[loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2014-08-11) [Lookup]

Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-13) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-13) [Lookup]
[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-07-01) [Lookup]
[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-05-26) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 a0305b84 - installed 2017-06-14) [Lookup]
[loaded] com.adobe.versioncueCS3.plist (? e716f322 0 - installed 2008-07-16) [Lookup] - /Library/Application Support/Adobe/Adobe Version Cue CS3/Server/bin/VersionCueCS3d: Executable not found!
[running] com.cirrusthinking.dollycloned.plist (Cirrus Thinking, LLC. - installed 2015-11-30) [Lookup]
[failed] com.cirrusthinking.dsfploader.plist (Cirrus Thinking, LLC. - installed 2015-10-29) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-12) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 442fdde9 - installed 2011-03-10) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-03-15) [Lookup]
[running] com.starfield.backupservice.plist (? e9a26e0a e384c4fa - installed 2013-10-02) [Lookup]
[loaded] org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2014-08-11) [Lookup]

User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-02-23) [Lookup]
[running] com.cirrusthinking.RevoScheduler.plist (Cirrus Thinking, LLC. - installed 2017-05-18) [Lookup]
[running] com.cirrusthinking.dbackupd.plist (Cirrus Thinking, LLC. - installed 2017-05-18) [Lookup]
[running] com.cirrusthinking.dollyappd.plist (Cirrus Thinking, LLC. - installed 2017-05-18) [Lookup]
[running] com.cirrusthinking.dsyncrevod.plist (Cirrus Thinking, LLC. - installed 2017-06-22) [Lookup]
[loaded] com.cisco.videoguard6.plist (Shell Script 5dd1a706 - installed 2017-04-28)
[loaded] com.cisco.videoguard6.uninstall.plist (Shell Script b1f22b2a - installed 2017-04-28)
[running] com.cisco.videoguardmonitor.plist (Shell Script fa388da6 - installed 2017-04-28)
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2016-05-09) [Lookup]
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-06-26) [Lookup]
[running] com.dtv.vgconnect.plist (Shell Script aaab42d2 - installed 2017-04-28)
[failed] com.dtv.vgconnect.uninstall.plist (Shell Script 67ddece4 - installed 2017-04-28)
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-03-28) [Lookup]
[loaded] com.valvesoftware.steamclean.plist (? 6e3df9e5 95cdfa10 - installed 2017-06-22) [Lookup]
[loaded] com.wonderidea.FlipPDF.plist (WONDER IDEA TECHNOLOGY LIMITED - installed 2015-03-10) [Lookup]

User Login Items: ⓘ
DollyDrive Application
(/Applications/DollyDrive.app)
WorkspaceUpdate Application
(/Applications/Workspace/WorkspaceUpdate.app)
Firefox Application
(/Applications/Firefox.app)
Dropbox Application
(/Applications/Dropbox.app)
Brother MFC-J870DW Application
(~/Library/Printers/Brother MFC-J870DW.app)
AdobeResourceSynchronizer Application - Hidden
(/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)
Creative Cloud Application
(/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app)
Adobe Acrobat Application
(/Applications/Adobe Acrobat DC/Adobe Acrobat.app)
InfiniteHD Application
(~/Library/Octoshape/InfiniteHD.app)

Internet Plug-ins: ⓘ
Unity Web Player: UnityPlayer version 5.3.0f3 (installed 2015-12-12) [Lookup]
OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-05-26) [Lookup]
AdobeAAMDetect: 3.0.0.0 (installed 2017-07-01) [Lookup]
FlashPlayer-10.6: 26.0.0.131 (installed 2017-06-16) [Lookup]
AdobePDFViewerNPAPI: 17.009.20044 (installed 2017-04-29) [Lookup]
Silverlight: 5.1.41212.0 (installed 2016-02-15) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-06-05)
Flash Player: 26.0.0.131 (installed 2017-06-16) [Lookup]
iPhotoPhotocast: 7.0 (installed 2013-05-16)
SharePointBrowserPlugin: 14.7.3 (installed 2017-04-12) [Lookup]
AdobePDFViewer: 17.009.20044 (installed 2017-04-29) [Lookup]
JavaAppletPlugin: Java 8 Update 131 build 11 (installed 2017-05-20) Check version

User internet Plug-ins: ⓘ
OctoshapeWeb: 1.0 (installed 2017-04-11) [Lookup]
NPRoblox: 1, 2, 8, 25 (installed 2017-03-07) [Lookup]
WebEx64: 1.0 (installed 2014-09-19) [Lookup]
WbeTools64_14: 1.0.23.53 © 2013 (installed 2013-05-21) [Lookup]
fileEditTool64_15: 1.0.35.65 © 2013 (installed 2013-05-21) [Lookup]
Picasa: 1.0 (installed 2014-01-08) [Lookup]
CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25) [Lookup]

3rd Party Preference Panes: ⓘ
Adobe Version Cue CS3 (installed 2013-05-16) [Lookup]
Flash Player (installed 2017-06-14) [Lookup]
FUSE for OS X (OSXFUSE) (installed 2013-05-16) [Lookup]
Java (installed 2017-05-20) [Lookup]

Time Machine: ⓘ
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 265.36 GB
Destinations:
Computer Backup 2016 [Local]
Total size: 5.00 TB
Total number of backups: 79
Oldest backup: 7/11/16, 2:54 PM
Last backup: 7/2/17, 3:07 PM
Size of backup disk: Excellent
Backup size 5.00 TB > (Disk size 999.35 GB X 3)

Top Processes by CPU: ⓘ
23% firefox
5% fontd
4% mds_stores
3% WindowServer
3% CEPHtmlEngine Helper

Top Processes by Memory: ⓘ
1.41 GB kernel_task
734 MB firefox
549 MB Adobe Illustrator
384 MB Adobe InDesign CC 2017
260 MB mds_stores

Top Processes by Network Use: ⓘ
Input Output Process name
11 MB 5 MB mDNSResponder
2 MB 4 MB Dropbox
2 MB 74 KB firefox
732 KB 82 KB netbiosd
69 KB 51 KB dsyncrevod

Top Processes by Energy Use: ⓘ
8.26 firefox
7.58 WindowServer
5.20 CEPHtmlEngine Helper
4.54 CEPHtmlEngine Helper
4.28 Adobe Photoshop CC 2017

Virtual Memory Information: ⓘ
1.07 GB Available RAM
27 MB Free RAM
6.93 GB Used RAM
1.04 GB Cached files
1.22 GB Swap Used

Software installs: ⓘ
Adobe Flash Player: (installed 2017-06-13)
Adobe Flash Player: (installed 2017-06-16)

Install information may not be complete.

Diagnostics Information: ⓘ
2017-07-01 20:08:01 Adobe Photoshop CC 2017.app Hang [Open]
2017-07-01 14:40:27 WorkspaceInstall Crash [Open]
2017-07-01 12:43:38 Trash Crash [Open]
Cause: *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSPlaceholderArray initWithObjects:count:]: attempt to insert nil object from objects[0]'
terminating with uncaught exception of type NSException
abort() called
2017-07-01 11:54:26 Adobe Illustrator.app High CPU use [Open] [Details]
2017-07-01 11:47:35 OtherUsersExtension High CPU use [Open] [Details]
2017-07-01 11:14:58 CCXProcess.app Crash [Open]
2017-07-01 10:44:53 quicklookd.app Crash [Open]
Cause: quicklookd seems struck trying to quit, crashing
abort() called

ferrarr · Jul 2, 2017

First thing, try a restart. since you only have 8GB memory, you may want to restart your iMac once a week, depending on task and usage. Next, look for a memory upgrade kit, either 8GB or 16GB, your choice, again depending on tasks and usage. Crucial and OWC (Mac Sales) are the most recommended and reputable Mac accessory shops from this forum.

crucial.com
https://www.macsales.com

pm-r · Jul 2, 2017

First thing, try a restart.

I'd suggest doing a full Shutdown instead, wait at least 30-40 seconds and then Bootup, rather than just Restarting. It does more purging and cleanup that way.

Also the " processes killed due to insufficient RAM" note is sure suspicious. But not too sure of what all was running.

PS: When did the slowdown start or was noticed???

- Patrick
======

mishtx · Jul 2, 2017

Thank you. I am going to purchase more memory. I appreciate your help.

mishtx · Jul 2, 2017

It has been sluggish for a while. I am a graphic designer and I have at least three Adobe programs open at all times. Thanks for your help.

pm-r · Jul 2, 2017

mishtx said:
It has been sluggish for a while. I am a graphic designer and I have at least three Adobe programs open at all times. Thanks for your help.

Thank you. I am going to purchase more memory. I appreciate your help.

I'm sure you'll appreciate the improvement with the additional memory, and most Adobe products and many graphics apps work a lot better with lots of memory available. AND lots of free available drive space to work with.

- Patrick
======

harryb2448 · Jul 3, 2017

You are using at least bone USB2 hub connected to your iMacs USB3 port/s. Things may go better with a USB3 hub.

gsahli · Jul 4, 2017

I see you are a "power user." Many apps, plugins, login items. You should look at the etrecheck output for things you no longer use, and figure out how to delete them.
Two specific examples that seem problematic on your machine - Dolly Drive (Cirrus Thinking) and VG Connect. Do you still use them?

mishtx · Jul 4, 2017

Thank you!

gsahli said:
I see you are a "power user." Many apps, plugins, login items. You should look at the etrecheck output for things you no longer use, and figure out how to delete them.
Two specific examples that seem problematic on your machine - Dolly Drive (Cirrus Thinking) and VG Connect. Do you still use them?

I was trying to figure out how to delete OnDemand/VG Connect. I saw it using a lot of space in the Activity Monitor. I have to keep Dolly Drive though as it is backing up my computer.